ITSM Experts!
Join us and ask ITSM experts, our very own Prasad Ramakrishnan, CIO and Mukesh Mirchandani, VP of Solutions Engineering questions on how to navigate and choose an ITSM tool for the future.
What should you look for in an ITSM tool?
When it comes to IT service management, there is no one-size-fits-all which is why identifying the right ITSM tool for your business can be challenging.
In this session, our subject-matter-experts will provide the framework and share their expertise on how I&O leaders should go about selecting an ITSM tool that delivers strategic value and fits within their current and future needs all while enabling I&O improvements.
Thanks for registering!
Prasad Ramakrishnan
Chief Information Officer
Freshworks
Prasad is the SVP of IT and Chief Information Officer of Freshworks and is responsible for the IT vision and strategy of the company and its execution. With over three decades of experience in the Information Technology and Security space, Prasad manages the technology platform to scale Freshworks.
Mukesh Mirchandani
VP of Solutions Engineering
Freshworks
Mukesh is a technology executive with over two decades of expertise building and selling enterprise technology solutions. An engineer by education, Mukesh has spent a considerable part of his professional career studying customer & employee engagement and customer service trends. He believes organizations that put employees & customers at the heart of their business will emerge as winners and advocates his clients to truly become customer champions.
Chad Haftorson
Senior Director, Product Management
Freshworks
Chad is Senior Director of Product Management for Freshservice where he develops the vision and product strategy for our core ITSM offering.
Prior to Freshworks, he led product management, cloud and on-prem offerings of project portfolio management solutions, for BMC, Mercury/HP; also leading their platform and integration offerings.
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