Get the exact time spent on tickets by the agent with the help of the Auto Start Timer app.
Free
3.9 (39)
1.6k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
It's important to track the time agents spend on their tickets.
Because we all know that "support" is a crucial term in the business manual.
With this app, you can track the time precisely for a ticket, and you will know what's stopping you from providing the best solution that your customers deserve.
Here you can customize the start and stop statuses for the timer based on your business workflow. For instance, you can select "open" and "pending" status on start status in the configuration page so that when an agent updates the ticket status to one of these statuses, the timer will be started.
Since the process is automated, it kicks out every possible error and false time entry.
3.8
1.6k installs
Sign in to review app
39
5
4
3
2
1
opsmgmt luise tiger
3 months ago
Good
Kim Vinberg
7 months ago
Missing some features to be a 5 star, but its a good app.
Exmaple:
- No idle detect
Enrico Baldrighi-ext
7 months ago
Some hours are lost at the end of the month in the summaries
Joseph G.
7 months ago
Hit or miss. Sometimes will run when I'm not on the ticket.
1. Enter your Freshdesk API key and Sub-domain (Eg: www.example.freshdesk.com, here "example" will be the sub-domain) and click next.
2. Choose the start ticket statuses for which the timer should start.
3. Choose the stop ticket statuses for which the timer should stop (Note: Timer will be stopped automatically for Closed and Resolved ticket Status).
4. And select whether the entries should be flagged as Billable or not.
5. Select whether the app should toggle the timer while switching the tabs in the browser or not.
6. And lastly, select whether the timer should be logged only if the assigned agent views the ticket.
7. That's all click save and you're good to go.
NOTE:
1. That the app will work only on the ticket details page. Changing the status of a ticket from the All tickets page will not trigger the timer.
2. The timer will not be stopped in situations where the agent navigates to another page using Omnibar (sidebar) section directly from the ticket details page.
3. The application will work only if the agent updates the ticket by clicking the update button in the ticket property section.
4. In agent's local machine the time should not be incorrect in order to register a valid time.
5. Actions performed by using shortcuts will not be considered by the application.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 9.0
Released on Aug 08, 2023
Bug fixes
Version 8.0
Released on Oct 12, 2022
Version 7.0
Released on Nov 15, 2021
Version 6.0
Released on Sep 08, 2021
Version 5.0
Released on Sep 08, 2021
Version 4.0
Released on Sep 06, 2021
Version 3.0
Released on Sep 06, 2021
Version 2.0
Released on Sep 02, 2021
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