Freshworks Marketplace

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Agent Superpowers (43)

Boost productivity by equipping agents with the right apps.

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Accumulating overdue tickets, missing SLA’s, losing sales deals, and overworked, exhausted agents? Equip your agents with these powerful and feature-rich apps that facilitate easy access to files, seamless collaboration, effortless translations, and much more.

Improve collaboration between your agents and internal teams through real time Slack notifications

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Microsoft Teams

Simplify cross-team collaboration and enable contextual customer support with Microsoft Teams app

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Asset Label Designer

Print customizable barcode labels for your assets to improve asset tracking and increase productivity

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Provide remote assistance to requesters using TeamViewer App for Freshservice

Attachments Manager

Manage and download all ticket attachments from a single location within Freshdesk.

Sync marketing leads from Mailchimp with your CRM contacts.

Displays Freshdesk contact information in Freshcaller.

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Quick View Requester Assets

Find out what assets are assigned to a requester without having to go to the requester profile

Hide/Disable Ticket Fields

This app enables you to hide and/or disable selected ticket fields for specified agents.

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Ticket Conversation Customizations

Provide quick customizations for agents viewing their day to day ticket conversations