This app enables you to hide and/or disable selected ticket fields for specified agents.
Free
4.3 (19)
1.9k installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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OverviewReviews How to install?
When there are several irrelevant default and custom ticket fields it is time-consuming for an agent to scroll through these fields while creating/updating a ticket. Using this app, all ticket fields except the mandatory fields will be available to Hide and/or Disable on New Ticket page and/or Ticket Details page based on your requirements.
Some of the benefits of this app are:
1. Display tickets field relevant to agents.
2. Useful when a ticket field is used to hold background information that is of no relevance of value to an agent.
3. Reduce unnecessary clutter on agents’ interface.
4. Improve agents’ productivity.
4.3
1.9k installs
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19
5
4
3
2
1
Jose Angel Gomez Rincon
3 months ago
It works fine, but it's limited to one single condition, not multiple conditions. Ex. only for groups, but not group + language
Mychal Schweizer
3 months ago
wish there was a way to apply to all rather than having to select each individual every time a new person is added to the team
Nikolas Nowakowski
4 months ago
VEry nice to hide fields but it would be nice to be able to hide fields immediatly for everyone, because if someone new starts I always need to add their name to the list.
Yojana Kumari
8 months ago
Helpful
To install this application, you need two things Freshdesk account Domain name and API Key
• Log in to your Freshdesk account
• Get Domain name listed in the URL (Ex: example.freshdesk.com)
• Click on your Profile Picture on the top right and select Profile Settings
• In the sidebar on the right, you will find the API Key
• Copy-paste these on the app installation page and click on Authenticate
• Select page location(s) where Hide/Disable feature is to be applicable
• Select Applicable Agent(s) from the list
• Select ticket field to Hide and/or Disable from the list
• Click on Install to save these settings in your account
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 3.0
Released on Sep 08, 2021
Version 2.0
Released on Sep 08, 2021
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