Teamwork Projects Connector
Verified by FreshworksCreate and connect your Freshdesk Tickets to your Teamwork Projects Project Management
Published by MONOBUNT(about over 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
You can create new tasks or connect to existing tasks in Teamwork Projects right from within the Freshdesk Ticket with Teamwork Projects.
Choose from projects, task lists, assignees and create your tasks on the fly.
Tasks are connected to the ticket then and every comment in Teamwork Projects is sent to Freshdesk as private note.
You can add or connect several tasks per ticket. Tasks in Teamwork include the ticket number and ticket tags while creating. If you need any modifications, then please reach out to us. We are happy to get the app adjusted for your requirements (paid service).
Features within Freshdesk:
- create task
- link existing task
- update task
- unlink task
- remove task
- upload initial ticket attachments to teamwork task
Features within Teamwork:
- add a comment to the task will add a note on the ticket
- resolve task can change the status of the ticket and inform the related agent
App Details
Categories
Developer Resources
Marketplace Resources
App Details
Categories
Developer Resources
Marketplace Resources
To install the app:
Find your Teamwork domain name. It can be copied from address bar while your Teamwork site is open.
Find your Freshdesk domain name. It can be copied from address bar while your Freshdesk site is open.
Find your Teamwork Projects API key. Here is a link on how to do this https://support.teamwork.com/projects/using-teamwork/locating-your-api-key. *
Find your Freshdesk API key. Here is a link on how to do this
https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key. *
* Ensure that both API-Keys belong to respective platforms Account Administrator.
Paste the informations in the related fields during app installation (see first screenshot) and you are set.
After installation to start creating or linking Teamwork tasks to your Freshdesk tickets, just open an existing ticket in Freshdesk. The app will be available on right sidebar while a ticket is open.
App Details
Categories
Developer Resources
Marketplace Resources
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
App Details
Categories
Developer Resources
Marketplace Resources
Log in to install this app
Enter your Freshdesk URL to proceed
https://
Proceed
Version History3.0 (October 2023)
Improved app installation and configuration screen
2.0 (October 2021)
No release notes found