You know those "thank you" messages customers send after a ticket is resolved? While they are appreciated, they actually reopen the ticket, requiring an agent to review and close it again. Although it may seem like a small task, when you have thousands of these messages, it takes a significant amount of time and unnecessary cost. Introducing Thank You GPT: Save your agents' time and budget by automating responses to customer gratitude. Keep them resolved automatically and focus on addressing urgent matters. Benefits of using Thank You GPT: ⭐️ Your customer - Faster response times and optionally a friendly response to their message. ⭐️ Your agents - Far fewer frustrating, repetitive tasks to clear. ⭐️ Your business - A better, faster service, with lower cost. How does it work? The Thank You GPT App: 1. Reviews all responses from customers. 2. Uses GPT to correctly interpret all types and wordings of “Thank you” messages, in all languages. 3. Accurately checks if the replies contain only “thank you” responses. 4. If there are any additional requests or comments in the message — the Thank You GPT app reopens the ticket for an agent to handle. 5. If the response contains only a "Thank you" message, the app lets the ticket remain resolved. 6. Optional: The app sends a message back to the customer. 7. Optional: The app adds a tag to the ticket. 8. Optional: The app adds a private note to the ticket. FAQ: 1. How many tickets can the app handle? The app is completely scalable, so even the busiest service desks will be able to handle those unnecessary tickets without lifting a finger. There’s no limitation on the number of tickets processed. 2. Is my data secure? Absolutely - we don’t store any of your messages or metadata long term. Once processing is complete, everything is completely erased and no logs are kept. Our ChatGPT integration is done through OpenAI. 3. How much time will I need to invest during the setup process? The setup process takes roughly five minutes and afterwards the app starts working automatically.

To install this app you will need to validate your Freshdesk account. ➡ Open AI Key: Get your Open AI API key from https://openai.com/api. ➡ Freshdesk Domain: Entire domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login in to your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account