Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Ticket Timer

Ticket Timer allows you to automatically save your time as soon as you answer a ticket.
Free
3.7 (3)
download
100+ installs
verified badge symbolVerified by Freshworksinfo tooltip icon
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviewsHow to install?Privacy & SecurityNew
Ticket Timer allows you to do the following: In the Freemium version, you can: - Record time automatically without even worrying about the timer. The Timer is automatically activated when adding an answer, a note, or during a transfer. - Pause/Play when you are interrupted. - Reset the time on the ticket due to an error. - Start the timer automatically when you click "Reply", "Add Note", or "Transfer", when you are paused. -Record time simultaneously, for many agents. In the Premium version: - Enter time manually. - Enable/disable information notifications. (Only error notifications can be disabled.) - Enable/disable hour billing. - Setup billing level. - Round off the seconds spent on the ticket in minutes. - Choose the minimum time necessary to register the timer. - Choose the number of timers to display per agent (5 maximum). Ticket Timer is available in several languages: English, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese. Please note that you must have at least a Garden plan to be able to use Ticket Timer. The premium version is available on freshdesk store.
3.7
download
100+ installs
Sign in to review app
3
5
star-fill
4
star-fill
3
star-fill
2
star-fill
1
star-fill
No reviews available for this app at the moment.
You must have your API key available in your account (icon at the top right of your portal> profile settings> your API key) You must also prepare your domain name in the format: https://domain-name.freshdesk.com
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support

App Info

Published by Service clients Web & Solutions
about 5 years ago
Version: 2.0 Version History
Supported for

Categories

Data management & Analytics  Payments, Accounting & Billing

Other Resources

Please visit the vendor’s website for privacy policy and terms of use.
close modal
close modal
Go to Developer Portal