Ticket Timer allows you to do the following: In the Freemium version, you can: - Record time automatically without even worrying about the timer. The Timer is automatically activated when adding an answer, a note, or during a transfer. - Pause/Play when you are interrupted. - Reset the time on the ticket due to an error. - Start the timer automatically when you click "Reply", "Add Note", or "Transfer", when you are paused. -Record time simultaneously, for many agents. In the Premium version: - Enter time manually. - Enable/disable information notifications. (Only error notifications can be disabled.) - Enable/disable hour billing. - Setup billing level. - Round off the seconds spent on the ticket in minutes. - Choose the minimum time necessary to register the timer. - Choose the number of timers to display per agent (5 maximum). Ticket Timer is available in several languages: English, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese. Please note that you must have at least a Garden plan to be able to use Ticket Timer. The premium version is available on freshdesk store.