Ticket Timer allows you to automatically save your time as soon as you answer a ticket.
Free
3.7 (3)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewReviewsHow to install?Privacy & SecurityNew
Ticket Timer allows you to do the following:
In the Freemium version, you can:
- Record time automatically without even worrying about the timer. The Timer is automatically activated when adding an answer, a note, or during a transfer.
- Pause/Play when you are interrupted.
- Reset the time on the ticket due to an error.
- Start the timer automatically when you click "Reply", "Add Note", or "Transfer", when you are paused.
-Record time simultaneously, for many agents.
In the Premium version:
- Enter time manually.
- Enable/disable information notifications. (Only error notifications can be disabled.)
- Enable/disable hour billing.
- Setup billing level.
- Round off the seconds spent on the ticket in minutes.
- Choose the minimum time necessary to register the timer.
- Choose the number of timers to display per agent (5 maximum).
Ticket Timer is available in several languages:
English, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese.
Please note that you must have at least a Garden plan to be able to use Ticket Timer.
The premium version is available on freshdesk store.
3.7
100+ installs
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You must have your API key available in your account (icon at the top right of your portal> profile settings> your API key)
You must also prepare your domain name in the format: https://domain-name.freshdesk.com
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
Version 2.0
Released on Sep 08, 2021
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