Ticket Timer Premium allows you to: - Record a time automatically without even worrying about the timer. The Timer is automatically recorded when adding an answer, note, or during a transfer. - Click the button pause or play when you are interrupted. - Reset the time on a ticket due to an error. - Start the timer automatically when you click "Reply", "Add Note", "Transfer", if you clicked pause. - Record time simultaneously for many agents. - Enter a time manually. - Click enable or disable information notifications. (Only error notifications can be disabled). - Click enable or disable hour billing. - Set up billing levels. - Round off the seconds spent on the ticket in minutes. - Choose the minimum time necessary to register the timer. - Choose the number of timers to display per agent (five maximum). Ticket Timer is available in several languages: English, French, Spanish, Italian, Chinese, Russian, Hindi, Arabic, Portuguese. Please note that you must have at least a Garden plan to be able to use Ticket Timer. A freemium version exists and it's free ;-)