ValueFirst's Freshdesk Integration empowers businesses to enhance customer communication across preferred channels, providing a more personalized and efficient support experience. With two-way SMS communication, businesses can quickly address customer queries, streamline support, and drive higher satisfaction and long-term loyalty. This integration allows businesses to send SMS messages directly from Freshdesk, either via the Ticketing system or through SMS, based on the admin’s configuration. Automated SMS notifications for new tickets and status updates, keeping customers informed and engaged throughout their support journey. Key Features: Automated SMS Notifications: Automatically send personalized SMS updates for new ticket creation, status changes, and agent responses, ensuring timely and relevant communication with customers. Delivery Reports (DLR): Track the delivery status of every SMS via private notes, giving agents insight into message success and helping optimize communication strategies. On-Demand Messaging: Agents can easily send custom SMS messages using pre-designed templates or unique content directly from the Freshdesk sidebar. Seamless Integration: Configure SMS templates for specific ticket actions like new ticket creation or status updates, ensuring quicker, streamlined communication. Benefits: Enhanced Customer Engagement: Keep customers informed in real time, reducing the need for manual updates and improving overall satisfaction. Improved User Experience: Automated alerts and notifications help users stay updated without needing to manually check ticket status, enriching their experience. Efficient Tracking: With DLR support, businesses can monitor SMS delivery and customer interactions, providing valuable insights and better reporting. Personalized Support: Agents can respond faster by sending tailored SMS messages, creating a more humanized and efficient support process. Founded in 2003, ValueFirst enables joyful conversations for global enterprises across multiple channels (internet and telecom) through its communication platforms and smart APIs. ValueFirst is part of Tanla Platforms Limited.

Installation Guide: 1. Select the trial version of the application. 2. You will be redirected to the configuration page with a few more steps to complete the setup. 3. Enter your Freshdesk account domain URL. 4. Provide the API key of the admin account. 5. Click the Authentication button to validate the credentials. 6. Upon validation, you will be redirected to the ValueFirst Authentication settings. 7. Input your ValueFirst username, password, and select the appropriate region. 8. Click the Validate button to complete the ValueFirst authentication. 9. You will be redirected to the Template Configuration page. 10. Configure the Ticket Creation Event by clicking the action button and hit Save. 11. Configure the Ticket Status Event by clicking the action button and hit Save. 12. Configure the Ticket Reply Event by clicking the action button and hit Save. 13. Configure the Ticket Close Event by clicking the action button and hit Save. 14. Configure the Ticket Sidebar Application Event by clicking the action button and hit Save. 15. Click the Install button to complete the installation process.