Agents can use the Freshdesk-Xero app to associate the time-sheets of the tickets they’ve resolved to Xero draft invoices. Once a ticket has been closed and time-sheets finalized, the agent can select the “Create Invoice” button to create a draft invoice in Xero. If the Ticket Requester’s Company name or email ID matches a contact in Xero, agents can link the ticket to an existing invoice instead of creating a new one. But if there is no contact that matches the ticket requester, a new contact will be created in Xero with the Requester Name when the invoice is created. When an agent clicks on “Create Invoice” or “Edit” the time-sheet from the current ticket will be automatically populated on the draft invoice screen. In case this is an “Edit” action and the invoice already has existing time-sheet entries from another ticket, then those entries would be read-only. Agents can associate each time-sheet entry with an inventory item. Agents will be able to select only those items which Admins have authorized for display via the app configuration page. If an inventory item from Xero is selected, then the unit price and related tax rates will be automatically applied in Xero. If no inventory item exists or if an agent chooses not to link an inventory item with a time-sheet entry, agents will have to select an “Account” name. This “Account” name will be applied to all time-sheet entries which do not have inventory items linked with them. Once an agent has filled in all the details, clicking on the “Create” button will link the resulting Xero draft invoice to the Freshdesk ticket. Subsequently, on the ticket details page, agents can see the invoice name and current status of the invoice. They can also view additional details of the invoice at any time by clicking on the “View” link. Admins have to approve draft invoices in Xero before it is sent out to customers. Admins will also have the ability to delete invoices from Xero.