Deliver the best-in-class customer & agent experience, right from home.

With Freshcaller, our cloud-based phone system you can

Save costs, and be agile: Unlike a complex PBX system, you can implement Freshcaller in hours. No hardware costs or physical phone lines needed.
Take calls from anywhere: Your agents can take calls from home, and route calls with intelligent call flows.
Focus on personalized support: Use AI-powered features like voice bot to answer FAQs while your agents can focus on complex conversations
Integrate with your helpdesk: Your agents can operate from a single tool, without wasting time switching tabs.

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Address remote working challenges with a modern phone system

Video guide of the Freshdesk + Freshcaller integration:

If you are looking to quickly understand how to best use the phone solution inside Freshdesk, take a look at this integration video.

Advanced call routing by Freshcaller:

With Freshcaller’s Call Routing Engine, you can connect your callers with the right agent who has the right expertise to solve their problems.

Freshcaller Mobile App:

With the Android and iOS mobile apps, your phone system is now in your pocket. Your phone teams can use the mobile application to make/receive calls, link conversations to tickets/leads

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