Forrester study
Freshdesk Omni Delivered a 225% ROI according to Forrester study
What’s the real business impact of having bots, conversational support, and ticketing–all in one place, powered by AI? Forrester reveals.
Control support costs, boost agent productivity, and achieve higher CSAT with the AI-powered Freshdesk Omni. Key findings from Forrester include:
$493,000 saved through enhanced agent productivity
$142,000 cost savings by retiring legacy tools
Less than six months payback period
Customer Service Benchmark Report 2023
Target and surpass industry standards for critical support metrics.
How to automate support with AI
11 AI-driven strategies to scale fast, consistent customer service.
How Travel Counsellors hit a 96% CSAT
The U.K.’s leading travel agency trusts Freshworks to scale personalized support.
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