Uncomplicate. Accelerate. Activate.
At Refresh, we’re uncomplicating service. In one day, you’ll learn how AI can defeat complexity and boost customer and employee experience.
Refresh
Europe 2025
Refresh
Europe 2025
11 June 2025 | The Emirates Stadium, Europe | Free
What to expect
- Keynotes: See how top brands are using AI to power their teams, today.
- Product deep dives: Step-by-step tactics to improve business experiences.
- Customer spotlights: Hear real-world success stories, with real metrics.
- Executive meetings: Talk shop with Freshworks leaders in small groups.
- VIP dinner: Mingle at the stadium’s Diamond Club with other key leaders.
300+
CX and IT Leaders
15
Engaging breakouts
1
Must-attend event
Why Attend
Join us at Refresh to cut through the noise, and see results fast
- Networking with 300+ CX and IT leaders, partners, and Freshworks execs
- Hands-on training, live demos, and AI agents you can launch in minutes
- Our 2025 product roadmap for the future of best-in-class service
- ...and an exclusive VIP tour of Emirates Stadium—yes, really
Agenda
Coming soon!
Trust the process—great things take time.
CALL FOR SPEAKERS
Take the stage
Are you building the future of CX or IT? We’d love to have you share your bold ideas, insights, and innovations at Refresh 2025.TESTIMONIALS
What attendees are saying
Don’t just take our word for it—hear from past attendees about their favorite parts of Refresh.
This is the second one I've been to and it's brilliant. Freshworks takes the time to engage with the developer community—not something that every platform does.
Rob Lancashire
CEO, OpinyinMy favorite part was getting the roadmap of how the AI is being developed, and what that's going to lead to.
Philip Gardham
IT Service Manager, ArcoI enjoyed networking, meeting other customers, and seeing what kind of AI you're bringing on board.
Monica Rolhan
Head of Endpoint Infrastructure, Royal Free London NHS Foundation TrustFAQs
General
Who should attend Refresh?
Refresh is designed for CX and IT leaders, customer support professionals, and anyone looking to elevate their service experience with AI-powered solutions. Whether you’re a Freshworks customer, partner, or exploring new tools, you’ll walk away with valuable insights.
Is the event free to attend?
Yes! Refresh Europe is completely free—but space is limited, so register early to secure your spot.
What can I expect from the event?
A day packed with actionable insights, hands-on demos, exclusive roadmap previews, and networking with 300+ industry leaders, Freshworks experts, and peers.
Plus, an exclusive tour of Emirates Stadium!
Will there be product deep dives?
Absolutely. Our product sessions will showcase real-world use cases, customer success stories, and practical strategies to improve customer and employee experiences using Freshworks AI.
Can I schedule a meeting with a Freshworks executive?
Yes! We’re offering exclusive executive roundtable sessions where you can connect directly with Freshworks leadership. Spots are limited, so make sure to express your interest during registration.
How do I register?
Simply click the “Save my spot” button and fill out the short form. You’ll receive a confirmation email with event details.
Refresh
Europe 2025
Make connections, bust complexity, and accelerate with Freshworks AI.
11 June, 2025 | The Emirates Stadium, London
Sponsors
Meet our sponsors
Great experiences don't happen alone. A big thank you to our incredible sponsors who are helping shape the future of uncomplicated, AI-powered service.
Gold Partner
Platinum Partner
Silver Partner
Their innovations, expertise, and support make Refresh 2025 possible. Want to join this lineup of industry leaders? Email us to learn more about sponsorship opportunities