Refresh 2024 Event Amsterdam

Defy expectations. Ignite innovation.

AI is now essential to staying ahead of rising customer and employee expectations. Join us in Amsterdam at Refresh 2024—Freshworks’ flagship annual event series—to uncover innovative ways you can use AI to deliver exceptional customer and employee experiences.

Date: June 11, 2024 (all times are CEST)
Developer Community Event: 9 a.m.-noon
Main Event: Noon-6 p.m.
Location: EXPO Greater Amsterdam
Stelling 1
2141 SB Vijfhuizen

Top reasons to attend Refresh

Education: Dive into Freshworks' latest generative AI capabilities and uncover new ways to unlock business value with AI.
Connection: Forge relationships with CX and IT leaders and gain unparalleled access to Freshworks' executive team.
Inspiration: Reimagine the possibilities of AI-powered service and support—and how it can help you defy expectations.

Your AI journey starts here

At Refresh 2024, we’ll explore how AI can reshape customer service, enhance the employee experience, and optimize IT operations. With dynamic breakout sessions, insightful panel discussions, and expert presentations, Refresh 2024 promises to delight and inspire.

Your agenda

Agenda subject to change. All times listed in CEST.

Please note: Preliminary agenda below is tentative and subject to change.

9 a.m.-12 p.m. Morning sessions by invitation
12 p.m.-1 p.m. Pick up your badge and join us for lunch

1 p.m.-1:30 p.m. Welcome and State of the Industry: How generative AI is transforming customer service and support

1:30 p.m.-2 p.m. Keynote: How to put AI to work delivering business value today

2:15 p.m.-3:30 p.m. Customer service breakout sessions:

Better, faster, easier: How generative AI is transforming customer service
Great expectations: Redefining customer service excellence in an AI world

2:15 p.m.-3.30 p.m. Employee experience breakout sessions:

Less hassle, more hustle: How AI can help employees get more done more easily
Enabling great work: Transform IT with AI-powered service operations

3:45 p.m.-4:15 p.m. Customer panel discussion: The new standard—AI-powered experiences driving productivity and efficiency

4:15 p.m.-5 p.m. Closing remarks
5 p.m.-6 p.m. Networking reception

Pre-conference session: Developer community event

Join us for an exclusive (by invitation only) pre-conference session—ideal for developers—to explore the latest advancements in the Freshworks Developer Platform.

During this special session, you’ll discover new ways to achieve a faster, more intuitive app development experience with Freshworks’ generative AI capabilities.

The pre-conference session is 9 a.m.-12 p.m. on June 11, 2024, with arrivals starting at 8:45 a.m.

Reserve your spot now for this special morning workshop!

REFRESH DEVELOPER EVENT: REGISTER

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Want to see the latest AI-powered innovation from Freshworks in this interactive conference? Secure your spot now.

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By submitting a registration request, you agree to the Freshworks Event Attendance Agreement and acknowledge that your personal information will be processed in accordance with the Freshworks Privacy Notice.

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