Agenda
At Refresh 2024, we’ll explore how AI can reshape customer service, enhance the employee experience, and optimize IT operations. With dynamic breakout sessions, insightful panel discussions, and expert presentations, Refresh 2024 promises to delight and inspire
12:30 p.m. - 1 p.m. Arrivals and registration
1 p.m. - 1:10 p.m. Welcome address (Abe Smith)
1:10 p.m. - 1:30 p.m. State of the industry: How generative AI is transforming customer service and support (Mika Yamamoto)
1:30 p.m. - 2 p.m. How to put AI to work delivering business value today (Siddhartha Agarwal)
2 p.m. - 2:40 p.m. Generative AI: Moving from promises to practicality (Charlene Li)
2:40 p.m. - 3 p.m. AWS keynote: Leveraging AI to deliver business ROI
3 p.m. - 3:25 p.m. Beverage break
3:25 p.m. - 4:10 p.m. Customer service breakout: Better, faster, easier—how generative AI is transforming customer service (Anna Startseva and Payal Patel)
3:25 p.m. - 4:10 p.m. Employee experience breakout: Less hassle, more hustle—how AI can help employees get more done more easily (Mukesh Mirchandani)
4:15 p.m. - 5 p.m. Customer panel: The new standard—AI-powered experiences driving productivity and efficiency (Will Anastas)
- GE Aerospace: Scott Wolken, Senior Director of Customer Support
- Total Expert: Heide Antholz, SVP of Professional Services
- Coherent: Anantha Ganga, CIO
5 p.m. - 6:00 p.m. Networking reception