Refresh 2024 | Freshworks

Reimagine AI. Redefine experiences.

AI is now essential to staying ahead of rising customer and employee expectations. Join us in New York at Refresh 2024 Freshworks’ flagship annual event to uncover innovative ways you can use AI to deliver exceptional customer and employee experiences.

Date: May 29, 2024 (all times are Eastern time)
Developer Community Event: 9 a.m. - noon (Register here)
Main Event: 1 p.m. - 6 p.m. (Registration begins at 12:30 p.m.)
Location: Moonlight Studios, 330 Hudson St., New York, NY 10013

Top reasons to attend Refresh

Education: Dive into Freshworks’ latest generative AI capabilities and uncover new ways to unlock business value with AI.
Connection: Forge relationships with CX and IT leaders and gain unparalleled access to Freshworks’ executive team.
Inspiration: Reimagine the possibilities of AI-powered service and support and how it can help you defy expectations.

Freshworks Refresh 2024 will take place in: New York City

Agenda

At Refresh 2024, we’ll explore how AI can reshape customer service, enhance the employee experience, and optimize IT operations. With dynamic breakout sessions, insightful panel discussions, and expert presentations, Refresh 2024 promises to delight and inspire

12:30 p.m. - 1 p.m. Arrivals and registration

1 p.m. - 1:10 p.m. Welcome address (Abe Smith)

1:10 p.m. - 1:30 p.m. State of the industry: How generative AI is transforming customer service and support (Mika Yamamoto)

1:30 p.m. - 2 p.m. How to put AI to work delivering business value today (Siddhartha Agarwal)

2 p.m. - 2:40 p.m. Generative AI: Moving from promises to practicality (Charlene Li)

2:40 p.m. - 3 p.m. AWS keynote: Leveraging AI to deliver business ROI

3 p.m. - 3:25 p.m. Beverage break

3:25 p.m. - 4:10 p.m. Customer service breakout: Better, faster, easier—how generative AI is transforming customer service (Anna Startseva and Payal Patel)

3:25 p.m. - 4:10 p.m. Employee experience breakout: Less hassle, more hustle—how AI can help employees get more done more easily (Mukesh Mirchandani)

4:15 p.m. - 5 p.m. Customer panel: The new standard—AI-powered experiences driving productivity and efficiency (Will Anastas)

GE Aerospace: Scott Wolken, Senior Director of Customer Support
Total Expert: Heide Antholz, SVP of Professional Services
Coherent: Anantha Ganga, CIO

5 p.m. - 6:00 p.m. Networking reception

Meet our speakers

Pre-conference session: Developer community event

Join the developer community event to explore how you can extend your Freshworks experience with app development powered by our gen AI capabilities: Freddy Copilot for Developers.

This power-packed pre-conference session starts at 9 a.m. at Moonlight Studios, 330 Hudson St., New York. During this segment, you will have the opportunity to:

Participate in a specially curated hands-on session for app development
Interact and engage with our SMEs
Network with peers and industry leaders

REFRESH DEVELOPER EVENT: REGISTER

Register for Refresh NYC

Don’t miss the event that will have your network talking.Want to see the latest AI-powered innovation from Freshworks in this interactive conference? Secure your spot now!

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