Handle Tickets Faster, Smarter, Better with Freddy AI Copilot
Too many tickets, too little time and too much repetitive work? This session shows you how to change that with Freddy AI Copilot. From instant summaries and reply suggestions to live translation and auto triage, learn how to cut manual effort, respond faster, and stay focused on what actually matters.
No theory. Just practical steps to get value, fast.
Date: Thursday, 07 May, 2026
Time Slot Options:
Slot 1: 3:00 p.m. CEST / 7:30 p.m. IST
Slot 2: 9:00 a.m. PDT / 12:00 p.m. EDT / 9:30 p.m. IST
Applying AI Assistance Across Ticket Scenarios
Join Freshworks product experts for a live walkthrough of the Freddy AI Copilot features agents use most.
What you’ll walk away with:
Summarising long or escalated tickets to understand context faster
Generating contextual reply drafts to reduce writing effort
Refining tone and clarity before sending responses
Handling multilingual requests with built-in translation
Confidence to apply AI-assistance in your next ticket
Clarity on when each AI tool is most useful
Answers to your questions during the live Q&A
This session is designed for helpdesk support agents who have access to Freddy AI Copilot and want to use it more effectively.
