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A Unified Service Management Solution

Deliver delight, increase efficiency, and realize greater ROI with Freshservice

Robust Automations

Eliminate repetitive tasks and manual processes, and drive service efficiency using no-code workflows and powerful automations 

Integrated Platform

Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs, and improve visibility

Rapid Deployment

Customize rapidly with Freshservice's no-code platform. Get expert onboarding, migration services, and 24x7 support

About Freshworks and AWS Collaboration

Freshworks has achieved an Advanced Technology Partnership with Amazon Web Services (AWS), highlighting our commitment towards innovation, improving agent productivity, and enhancing customer experience. We work closely with AWS to build powerful and seamless integrations that allow customers to conduct their entire business in the cloud space with higher efficiency. Some of our key tenets are simplicity in design,  ease of use, and an innovative approach towards product development. 

AWS provides both business and technical advantages that enable Freshworks to powerfully scale and democratize web services for businesses of all sizes.

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AWS Services Used

Amazon EventBridge Amazon DocumentDB AWS Lambda
Amazon SageMaker Amazon Connect Amazon EC2
Amazon S3 Amazon S3 Glacier Amazon RDS
Amazon VPC Amazon CloudFront Amazon Route 53
AWS Global Accelerator Amazon CloudWatch Amazon EKS
AWS WAF AWS Shield AWS Certificate Manager
Amazon SNS Amazon SQS AWS Secrets Manage

Delivering Value Together

 

Simple & Intuitive

 

Flexible

 

Efficient

 

Scaleable

 

Secure

 

Productive

                                                                                  Blog Posts

Cloud Visibility – First step to your Cloud cost journey
The Importance of Automating Workloads in the Cloud
7 ways to optimize cloud costs
Freshservice Orchestration center is now 40+ apps stronger

Case Studies

 

Freshworks and AWS Integrations

AWS Lambda

A serverless computing service or FaaS (Function as a Service), AWS Lambda supports a wide range of potential triggers such as messages in a queue, HTTP requests, changes to database records, and much more.

Amazon Sagemaker

Amazon SageMaker helps data scientists and developers to prepare, build, train, and deploy high-quality machine learning (ML) models efficiently, by leveraging a broad set of capabilities purpose-built for ML.

Amazon DocumentDB

Amazon DocumentDB is a database service that is tailor-made for JSON data management at scale. It is fully managed and integrated with AWS, and enterprise-ready with high durability.

Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. With just a few clicks, businesses can leverage the powers of omnichannel, AI and ML capabilities.

Amazon EventBridge

EventBridge connects applications using events. Customers can integrate their own AWS applications with microservices, SaaS applications, and custom applications as event sources that publish events to an event bus.