Based on data from

5.3 B+

Support tickets

260.1 M+

Conversations

25

Industries

What's Inside

Understand how you stack up against your peers

96%

CSAT benchmark for travel and hospitality companies 

86.6%

Highest FCR rate among industries achieved by entertainment businesses

70%

Bot deflection rate for Freshworks customers

Trusted by 66,000+ businesses of all sizes

Target and outdo industry standards

Find out how you rank against your peers across: 

  • Industry and region-wise benchmarks of CSAT, response, and resolution times
  • Impact of AI-powered self-service and automation
  • CX trends and expectations

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