First Look at Freshdesk Omni - On-demand sessions with CX experts

See how you can seamlessly connect with customers across channels, effortlessly transitioning between automated self-service and agent-led support. Freshdesk Omni delivers conversational support with advanced ticketing and collaboration, all powered by AI.

  • Automate self-service across channels with AI-powered bots
  • Enable one conversation across all channels - web, social, SMS, chat, email, phone, and more
  • Supercharge agent productivity with unified agent workspace and generative AI
  • Enable seamless collaboration across teams with advanced ticketing
First Look - Watch now
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Trusted by 60K+ customers, big and small

Freshworks is a leading provider of modern SaaS solutions that solve multiple, complex business problems to companies of all sizes. Businesses from more than 120 countries around the world use our products to delight their customers and employees – every day.