The goal of every business is to expand and win more clients. While you need new customers, existing clients are the greatest asset of any company. They already know you, trust you, are in business with you, and contribute to your revenue. In fact, Gartner estimates that 80% of a company’s future revenue will come from 20% of its existing customers. This makes every client an integral part of your company, and it is crucial to understand, nurture, and build a good relationship with them to gain their loyalty.
Knowing how to nurture that relationship requires in-depth knowledge about their requirements and every interaction they’ve had with your business. But this information is spread across tools—spreadsheets, phone, email, notes, calendars, etc.
As you get more customers, organizing and managing reliable information and having instant access to it becomes a struggle.
You’d require a tool that can show the complete details about clients with context, communication history, and keep you updated about appointments, notes, and insights. And that’s what a client management software does.
Freshsales, by Freshworks, is an intuitive customer management tool that simplifies your client management needs by organizing all their information in one space. It is not limited to phone numbers, email addresses, and social media profiles. You get the entire conversation history, deal information, and more with just a scroll.
Gartner Magic Quadrant 2019 - Sales Force Automation
G2 Crowd CRM Software Leader 2019
GetApp CRM Software Leaders 2019
Software Advice CRM Front Runners 2019
Gain information about your customers quickly with Freshsales client tracking software. It gives you a 360-degree view of every client by
Have contextual conversations with your clients by understanding their interaction with your business. Freshsales organizes all these interactions alongside their basic information. The customer management software pulls together
Freshsales centralizes all your touchpoints in a single window so you don’t have to jump across tools to close deals. It brings together the three most used communication channels—phone, email, and chat. You can
Besides the fact that you can manage up-to-date records of your clients without breaking a sweat, you can also do away with the manual data entry. Freshsales customer management tool lets you
Take your customer management system one step further by customizing it for your needs. With Freshsales, you can
Personalize your outbound campaigns and start meaningful conversations with your customers using sales sequences in Freshsales. Sales sequences let you
Freshsales goes beyond just a web-based customer management software and empowers you to
Sorry, our deep-dive didn’t help. Please try a different search term.