report highlights
31.87%
of B2B support leaders surveyed agree that 24/7 support is the top expectation of customers
35.14%
of B2B support leaders surveyed say easy access to support is the most important in defining great CX
35.71%
of B2C support leaders surveyed say work overload is the biggest reason for agent attrition
Source: Freshdesk Customer Service Benchmark Report 2023
WHAT’S INSIDE
Customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations.
This step-by-step guide dives into how AI-powered automation helps you bridge the gaps in customer support. Learn how AI-powered automation can enable you to:
Only tactics. No fluff. Get this 11-step guide and learn how to:
Early beta users of our latest generative AI capabilities already see impactful results.
Take this short quiz designed by Forrester to know where you stand in CX and get tailored recommendations.
Take a self-guided product tour of Freshdesk Omni to uncover the power of automation.
Sorry, our deep-dive didn’t help. Please try a different search term.