Find and remove friction points

Create and share CES surveys, gauge customer effort scores, improve your product or service experience, and build stronger customer relationships.

Deliver

Trigger CES surveys when they’re most effective, like after any issue is resolved, a ticket is updated, or a support call.

Share adhoc as well as scheduled  email CES surveys. Embed them in your web app or email marketing tools.

Create user lists and segments and show the right surveys to the right people.

Prevent survey fatigue, set limits, and ensure that customers are not sent too many surveys

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Analyze

Measure CES scores with easy-to-read, detailed reports and graphs. Unveil precious insights that help improve your product or service quality.

Use dashboards to track customer sentiments  and trends over time, identify high-effort tasks and more.

Identify key CES drivers, view the strengths and opportunities dashboard to gather an overall picture of your customer experience.

Track and monitor how each of your CES survey distribution channels performs

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Act

Take action on the feedback received. Loop in allied teams, resolve issues quickly and prevent customer churn.

Send follow-up messages relevant to the feedback received automatically.

Make teams aware of critical customer feedback by sending internal notifications.

Address customer feedback while keeping stakeholders in the loop.

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Start reducing customer effort with free CES survey software

Sign up and send free CES surveys in under 5 minutes

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