Newsroom 

October 23, 2024

Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can be deployed in minutes and has helped users in customer support and IT autonomously resolve an average of 45% and 40% of service requests, respectively. 

September 03, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that Murali Swaminathan will join the company as its Chief Technology Officer. As CTO, Murali will be responsible for Freshworks’ technology roadmap and strategy, leading the company’s global engineering and architecture teams. This role supports the company’s investment in talent and resources that will elevate our employee and customer experience solutions. Murali joins the executive management team and will report to Chief Executive Officer and President Dennis Woodside.

August 16, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that Piracanjuba, a leading dairy producer in Brazil renowned for its extensive product portfolio, has successfully implemented Freshworks' Freshservice powered by AWS to streamline enterprise service management (ESM) across 17 critical business units. This strategic move comes after the company decided to transition from its previous IT service management (ITSM) provider due to cost and customization challenges.

July 30, 2024

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended  June 30, 2024.

July 03, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Ian Tickle as Senior Vice President and General Manager, Europe to lead the growth of the business in the region. 

June 27, 2024

Freshworks Inc. (NASDAQ: FRSH) released its new Global AI Workplace Report today, revealing how various workplace departments are interacting with AI since the new era of generative AI exploded into the market 18 months ago. The global survey of 7,000+ full-time employees, collected from March 9 to April 4, 2024, revealed how AI has become a tool commonly used among knowledge workers - more than half (55%) of workers surveyed said they are currently using software applications enhanced with AI at work. 

June 26, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easier for businesses to harness the full power of its modern, AI-powered customer and employee service solutions.

June 06, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that  TD SYNNEX, a leading global distributor and solutions aggregator for the IT ecosystem, has joined its partnership program.  This collaboration aims to empower and expand respective customer bases in North America by enabling them to leverage Freshworks’ AI-powered business software anyone can use. 

June 06, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced the completion of its acquisition of Device42, a company that provides comprehensive, continuously up-to-date views of assets across an organization’s entire IT infrastructure. The acquisition marks a significant milestone for Freshworks, reinforcing its commitment to empowering IT teams with robust IT Asset Management (ITAM) solutions.

May 01, 2024

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2024

May 01, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Dennis Woodside as Freshworks’ Chief Executive Officer & President, effective later today. Woodside, currently Freshworks’ President, will succeed Girish Mathrubootham, the company’s Founder, as CEO.  Mathrubootham will transition to a new role of Executive Chairman. Mathrubootham will remain the chairman of the Board of Directors, and Woodside will also remain a member of the Board of Directors.  

April 04, 2024

Freshworks Inc. (NASDAQ: FRSH) announced that OdontoCompany, the largest dental chain in Brazil, has successfully implemented Freshdesk and Freshservice to revolutionize its IT operations across various departments, resulting in streamlined service delivery and heightened customer satisfaction.

March 20, 2024

Freshworks Inc. (NASDAQ: FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks’ AI powered business software, Freshservice™ and  Freddy AI Copilot capabilities to further improve agent productivity.  

February 07, 2024

Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new business increasingly comes from field sales. Smith brings nearly 25 years of experience at public software companies Zoom, Oracle and Cisco (WebEx), leading teams responsible for building relationships to top enterprise customers and driving more than $1 billion in revenue. 

February 06, 2024

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2023.

January 29, 2024

Freshworks Inc. (NASDAQ: FRSH) announced today that it has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to develop and expand Freshworks’ capabilities on AWS. The agreement is set to commence in early 2024, with Freshworks’ platform and full suite of solutions becoming available as Software-as-a-Service (SaaS) offerings in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISV) that make it easy to find, test, buy, and deploy software that runs on AWS.

January 24, 2024

Freshworks Inc. (NASDAQ: FRSH) today announced that with Freshservice it has transformed the IT service management (ITSM) system at Scotland’s Crown Office and Procurator Fiscal Service (COPFS) to improve support resolution times, enable self-service, automation and centralize administration.  After the COPFS IT team adopted Freshservice’s automated workflow design, analytics, and marketplace integration features, it has seen a dramatic increase in customer satisfaction and resolution times.

January 09, 2024

Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2023 following the close of market on Tuesday, February 6, 2024. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

January 03, 2024

Freshworks Inc. (NASDAQ: FRSH) has announced that its customer Monos, a high-end online luggage retailer, has completed a digital transformation of its customer support operations through the adoption of Freshworks’ customer service solutions. The AI-powered ticketing and conversational support solutions have helped Monos increase agent efficiency—making the retailer’s customer happiness agents, and customers, even happier.

December 14, 2023

Freshworks Inc. (NASDAQ: FRSH) announced Misterfly, the online travel sales site and a key brand under the Digitrips group, has undergone a significant customer experience transformation through the adoption of Freshworks’ Freshdesk Omni. Chosen for its omnichannel approach, flexibility, and integration capabilities, Freshworks has empowered MisterFly to achieve cost reduction, faster response times, enhanced business visibility, and improved collaboration with customers.

December 13, 2023

Freshworks Inc. (NASDAQ: FRSH) announced Teijin Aramid, a world leader in high-end fibres (aramids), has been fully managing its IT organisation using Freshservice.  Within six months,  the organisation has seen great improvements including faster IT service, lower costs and improved user-friendliness for both employees and customers. All of which have led to higher customer satisfaction. 

December 11, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. The Giving Movement chose Freshworks products for their flexibility, feature-set customizations, and the Freshworks’ expertise in supporting many e-commerce brands worldwide. The Giving Movement also uses Freshworks' integrations with WhatsApp and Instagram to proactively engage with customers on their channels of choice.

December 07, 2023

Freshworks (NASDAQ: FRSH) today announced International Car Lease Holding, the lease entity of Van Mossel Automotive Group, uses Freshdesk™ to professionalize its customer service by creating efficiencies with incoming queries, allowing for better workflows and by offering support via live chat and WhatsApp.   

November 29, 2023

Freshworks Inc. (NASDAQ: FRSH) announced it is a finalist of two 2023 Geo and Global AWS Partner Awards, recognizing leaders around the globe playing a key role helping customers drive innovation and build solutions on Amazon Web Services (AWS).

November 28, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 (NASDAQ: FFIV) where she most recently served as the Executive Vice President and the Chief Marketing and Customer Engagement Officer, and led the company’s data, marketing, digital transformation, and customer experience efforts across all products, segments, channels, and geographies. 

November 21, 2023

Freshworks Inc. (NASDAQ: FRSH), today announced that its customer Lalamove, the leading on-demand delivery platform in Hong Kong uses Freshdesk™ and Freshsales™ to deliver personalized experiences to thousands of consumers and business partners. With clear visibility and control over its sales funnel and sales lifecycle management, Lalamove was able to improve sales conversion and increase customer engagement. 

November 16, 2023

Freshworks Inc. (NASDAQ: FRSH) announced that its CRM solution, Freshsales, is now available as part of AWS Marketplace Vendor Insights, a unified web-based dashboard operated by Amazon Web Services (AWS) that gives governance, risk, and compliance teams access to security and compliance information. 

October 31, 2023

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2023.

October 18, 2023

Freshworks Inc. (NASDAQ: FRSH) today announces that Village Roadshow Group, the iconic Australian cinema and theme park operator, achieved a 25% increase in customer satisfaction while cutting IT costs by 60% after adopting Freshservice — the company’s IT service management solution.

October 10, 2023

Bitkub Exchange, one of ASEAN's leading cryptocurrency exchanges and Thailand’s largest*, today announced it has selected Freshworks (NASDAQ: FRSH), a global leader in business software, to modernize the customer service operations of its cryptocurrency exchange platform. The Bangkok-based company started as a Freshservice™ customer and recently implemented Freshdesk™, a cloud-based omnichannel customer engagement solution, to provide its customers with faster, more personalized support. The consolidation of customer and employee support solutions has helped Bitkub reduce costs and increase business efficiency. 

October 05, 2023

Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the third quarter ended September 30, 2023 following the close of market on Tuesday, October 31, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

September 28, 2023

Freshworks Inc. (NASDAQ: FRSH) announced a significant increase in Microsoft Teams usage by Freshservice® customers to improve the employee experience through more efficient AI-powered AI agent support. Microsoft Teams adoption among Freshservice customers has seen an average increase of 42% over the past three years. As a result, businesses using Freshservice are now able to amplify productivity for more than 250,000 users.

September 28, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced it helped  UK-based branded multi-beverage manufacturing business, AG Barr, digitally transform its IT service management (ITSM) using the cloud-based solution, Freshservice®.

September 26, 2023

Freshworks Inc. (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT teams’ work computers over the last year. To manage this spiraling complexity, the report found that IT pros—especially senior leaders and younger generations—are embracing AI to automate workflows and boost efficiency with 86% of IT pros reporting that their organizations are already using AI. 

September 25, 2023

Freshworks (NASDAQ: FRSH) announced that Jupiter Money, one of the pioneering money management apps in the country, uses Freshdesk™ and Freshchat™ to deliver best-in-class support to its customers. Jupiter Money chose Freshworks because it is easy to use, automates agent processes, and integrates with existing CRM and commerce systems – added value that has helped Jupiter earn customer trust and satisfaction in a challenging market.

September 11, 2023

Freshworks Inc (NASDAQ: FRSH), announced that Rubix, a leading wholesale distributor of industrial products and services, uses Freshdesk™ to automate its HR workflows, implement self-service and leverage dashboards to improve service quality and make internal processes more efficient. 

August 29, 2023

Freshworks Inc. (NASDAQ: FRSH), today announced that Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations with the implementation of Freshdesk™. By leveraging Freshworks’ customer experience software, CBD has digitized and automated key processes, resulting in a 50% reduction in customer support resolution time.

August 28, 2023

Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company's global human resources strategy and operations, which oversees HR business partnerships, talent acquisition and employee development, facilities, compensation and benefits, corporate social responsibility programs, and diversity, equity and inclusion strategy. 

August 22, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced it has transformed Travel Counsellors’ customer service and support models with Freshdesk™, Freshsales™ and Freshchat™. The implementation of these solutions enabled the tour operator to pivot from a traditional call centre model to a modern conversational-first system with ticketing for advanced cases, with automation at the centre.

August 03, 2023

Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Freshdesk Omni which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat™, Freshdesk™, and the company’s generative artificial intelligence technology, Freddy AI, Freshdesk Omni enables a modern customer support experience accessible to any company, with pricing that scales from small business to global enterprise.

August 01, 2023

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2023.

July 27, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced that Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk™ and Freshchat™ to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover improving its average resolution time and fostering brand loyalty through exceptional customer experiences. 

July 06, 2023

Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the second quarter ended June 30, 2023 following the close of market on Tuesday, August 1, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

June 21, 2023

Freshworks Inc., (NASDAQ: FRSH) today announced Freddy AI Agent, Freddy AI Copilot and Freddy AI Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers, marketers, IT teams and leaders become more efficient with a revolutionary new way to interact with their business software.

June 15, 2023

Freshworks Inc. (NASDAQ: FRSH) announced Crocus, a major gardening retailer in the UK, has cut its average first response time for customers by 91% since the company adopted Freshdesk™ to handle an influx of customer requests during the pandemic. 

June 15, 2023

Freshworks Inc., (NASDAQ: FRSH), today announced that CDO Foodsphere, one of the largest food manufacturing companies in the Philippines, is using Freshservice™ to empower its IT team to support a 5,000 person workforce that serves millions of CDO customers. 

June 13, 2023

Freshworks (NASDAQ: FRSH) announced that WinZO, India’s largest social gaming platform with over 130 million registered users, has automated customer support and improved response time and customer satisfaction with Freshworks’ suite of CX products, Freshdesk™ and Freshchat™.

June 08, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced that its service management platform, Freshservice®, is helping drive digital transformation at higher education institutions across the nation, including Texas A&M University. Freshservice helps Texas A&M’s Transportation Services support students, faculty, and staff with transit and parking-related inquiries during the school year.

May 02, 2023

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2023.

April 12, 2023

Freshworks Inc. (NASDAQ: FRSH), today announced that its customer DTDC, one of India’s leading logistics and courier service providers, uses Freshdesk™ to deliver personalized experiences to millions of customers. 

April 06, 2023

Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the first quarter ended March 31, 2023 following the close of market on Tuesday, May 2, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

March 27, 2023

Freshworks Inc. (NASDAQ: FRSH), today announced it has been recognized by CRN®, a brand of The Channel Company, with a prestigious five-star rating in its 2023 Partner Program Guide. CRN awarded Freshworks for its industry-leading enablement, marketing and lead generation benefits – all which bring great value and delight to joint customers. 

March 22, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers and employees in the right tone, marketers compose more compelling copy in a fraction of the time, and salespeople craft powerful emails that hook in a prospect. 

March 21, 2023

Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels.

March 14, 2023

Freshworks Inc. (NASDAQ: FRSH) has enabled Purplle to unify its customer support channels using Freshdesk™ following a significant increase in requests from its 7 million customers and their changing messaging preferences.

March 09, 2023

Freshworks Inc. today announced that Thai Union Group PLC, one of the world’s leading  seafood producers,  uses its high-value solution,  Freshservice®, to modernize IT service management at its operations across the globe. Thai Union’s global brand portfolio spans across North America, Europe, Asia, and the Pacific region and includes recognizable names such as John West, Red Lobster and Petit Navire.

March 07, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. As companies seek greater value for their IT spend, Freshworks provides enterprise software for customer and employee facing teams that provide rapid impact and lasting value at a reasonable price.

February 20, 2023

Freshworks Inc. (NASDAQ: FRSH), announced today the appointment of Sandie Overtveld as the Senior Vice President for its Asia-Pacific, Japan (APJ) and Middle East and Africa (MEA) markets. In this new role based in Singapore, Sandie will oversee Freshworks' growth efforts in these regions and work with brands to help them keep customers and employees at the center of business.

February 17, 2023

Freshworks Inc. (NASDAQ: FRSH), announces that multiple public sector customers in India use Freshworks software to better engage and support the country’s citizens. Central government entities and multiple state government bodies use Freshdesk™ to engage with citizens, and Freshservice™ to internally triage service requests between teams involved in issue resolution for the public. 

February 14, 2023

Sonata Software, a platform-based digital transformation company has entered into a strategic partnership with Freshworks Inc., (NASDAQ: FRSH), to jointly resell Freshworks’ business software in India. 

February 09, 2023

Freshworks Inc. (NASDAQ: FRSH) today announced that its customer iVendi, the international market leader in connected motor retail technology, uses Freshdesk™ to deliver its core philosophy of “Connected Retailing,” which is the concept of merging showroom and online experiences to provide retailers with the ability to create a seamless, high-quality experience that addresses evolving consumer expectations when purchasing a new vehicle.

February 07, 2023

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2022.

February 06, 2023

Freshworks Inc. (NASDAQ: FRSH), today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement in Dubai have elevated their customer support efficiency on Meta’s messaging platforms using Freshworks’ Freshchat™, Freshdesk™ and Freshsales™ products. 

January 10, 2023

Freshworks Inc. (NASDAQ: FRSH) will announce its financial results for the fourth quarter and full year ended December 31, 2022 following the close of market on Tuesday, February 7, 2023. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

January 05, 2023

Freshworks Inc., (NASDAQ: FRSH) today announced that Tyler Sloat, Chief Financial Officer, is scheduled to participate in a virtual fireside chat at the 25th Annual Needham Growth Conference on Thursday, January 12, 2023 at 6:30 a.m. Pacific Time (9:30 a.m. Eastern Time).

December 07, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, helped Thai clothing retailer, Supara Group, accelerate e-commerce sales with faster response times to customer queries with the conversational messaging capabilities of Freshdesk Omnichannel™ and  Freshchat™.

December 07, 2022

Freshworks Inc (NASDAQ: FRSH), announced that Brazilian supermarket chain St. Marche chose Freshservice® for its low cost, high value solution to modernize IT service management. Using Freshservice, St. Marche can more efficiently delight 500 employees in 17 departments with easy to use software.

November 30, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the appointment of Jason Loomis as Chief Information Security Officer. With this appointment, the company bolsters its senior technical leadership as it continues to put the power of software back in the people’s hands with applications easy enough for everyone to use.

November 17, 2022

Freshworks Inc. (NASDAQ: FRSH) today released a global report, with research from London School of Economics and Political Science (LSE), looking at the attitudes and motivations of Generations Y and Z* towards employment, technology adoption and brand interaction. The new report, titled ‘Digital contagion, trust and social influence: The technological and cultural impact of a new generation' identifies trends amongst these two generations, looking at the impact of digitalisation in both a work and non-work setting. 

November 01, 2022

 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2022.

November 01, 2022

Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations during its Fall ‘22 Launch.

October 31, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations from its Fall ‘22 Launch.

October 26, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that FinChoice, a digital financial service provider, chose Freshchat™ and Freshdesk Omnichannel™ to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack helps FinChoice elevate omnichannel customer experiences through the Freshworks Neo platform.

October 25, 2022

Freshworks Inc (NASDAQ: FRSH), a software company empowering the people who power business, announced that Internetstores, a leading global digital retail specialist for bicycles and outdoor equipment headquartered in Stuttgart, Germany, is optimizing its customer service with Freshdesk™.  Internetstores operates more than 40 online shops in 15 countries and employs more than 900 skilled workers. As part of the SIGNA Sports United Group, Internetstores is the largest bicycle retailer in the world. Internetstores offers more than 1,300 brands and 130,000 products, including its exclusive brands Votec, Fixie Inc. and Ortler Bikes.

October 11, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that Yulu Bikes, the largest Micro Mobility Vehicles service in India uses Freshworks’ Freshdesk™ and Freshchat™, to unify and automate customer support across multiple digital channels including mobile apps and AI-powered chatbots.

October 05, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the third quarter ended September 30, 2022 following the close of market on Tuesday, November 1, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

September 28, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that RING (erstwhile Kissht)— digital lending and credit financing company in India — uses Freshdesk™ to help streamline customer tickets, accelerate agent response time, and improve the overall customer experience. 

September 21, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, has made all its CX products – Freshdesk, Freshcaller and Freshchat™ – available to the workforce management platform ecosystem as part of its ongoing commitment to deliver modern customer engagement software. 

September 20, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced today that cryptocurrency exchange giant, BitOasis, implemented Freshworks solutions Freshdesk™ and Freshchat™ to help manage a large increase in customer queries due to the demand for information about digital currencies. 

September 13, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announces at Gartner IT Symposium/Xpo that Probe CX, a leading customer experience organisation, is now saving over 400 hours each month, or more than 2.6 full-time employees a year, as a result of moving to Freshservice™ workflow automation.

September 07, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, has provided Thomas Cook with the ability to successfully run a fully digital, highly automated, omnichannel support service through the use of Freshdesk®.  

August 31, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced that Dennis Woodside is joining the Company’s executive leadership team as President, effective September 1, 2022. Reporting to Freshworks CEO and Founder Girish Mathrubootham in this newly created role, Woodside will be responsible for leading Freshworks’ global business operations and strategy. 

August 25, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Databricks has expanded its use of Freshworks’ ITSM and ESM platform Freshservice® to help support the tripling of its IT workforce which serves Databricks’ 4000+ employees. Freshservice plays a critical role in Databricks’ new hire onboarding and ongoing employee engagement support, helping employees make the most of their work software.

August 08, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that its customer Wadi Degla, one of Egypt’s premier multi-sport coaching, academies and leisure centers in Egypt and Kenya, selected Freshchat™for conversational messaging that makes support, sales, and marketing easier for their employees and customers. The Freshchat integration with Whatsapp and AI-powered bots enable Wadi Degla to provide real-time automated responses for routine questions. 

August 02, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its second quarter ended June 30, 2022.

July 27, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google’s Business Messages for Freshchat®, Freshdesk Omnichannel® and Freshsales Suite®. This integration can help businesses around the world reach and support their customers directly on Google Maps and Google Search mobile apps – making it easy for agents to support consumers in the places they most commonly use to find local goods and services.

July 20, 2022

Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. 

July 19, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today released the findings of a global report, which found global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware - unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. The cost of trying to use unhelpful technology amounts to more than $84B annually in wasted time in the U.S. alone, or $10M every hour of every day, reinforcing that complex systems continue to be a major financial strain – not to mention the negative implications they can have on workplace morale and productivity.

July 06, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the second quarter ended June 30, 2022 following the close of market on Tuesday, August 2, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

June 30, 2022

Freshworks Inc., (NASDAQ: FRSH),a software company empowering the people who power business, has helped East Midlands Shared Services (EMSS) deliver self-service IT management to the public sector, with its cloud-based customer service software, Freshdesk®. New technology including AI-powered chatbots has supported the rapid  processing of customer and partner queries and self-help articles have cut the number of inbound requests that EMSS agents have to manage. 

June 29, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, has announced the appointment of Simon Ma as its new Director and Regional Manager of Sales for ASEAN markets. 

June 20, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Willian Pimentel has joined the company as Senior Regional Director of Americas Channels and Alliances. He joins Freshworks from Citrix where he spent nearly 10 years leading the partner sales for Canada and Latin America. 

June 13, 2022

Freshworks Inc (NASDAQ: FRSH), a software company empowering the people who power business, has been recognised at the fourth annual B2B Stack Awards, which recognizes the top-rated software in Brazil. 

June 09, 2022

Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today unveiled new research*,  revealing that businesses globally face a potential workplace crisis due to inadequate technology, damaging employee productivity, mental health and the ability to retain talent. Despite the global shift to hybrid work igniting the biggest surge in technology investment in history, an overwhelming 91% of employees report being frustrated due to inadequate workplace technology. 

June 01, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that its customer Protelindo, the largest independent tower owner and operator in Indonesia, chose Freshdesk™ to modernize its customer support processes with a fast and intuitive software platform. 

May 24, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced that its customer PIECESETPNEUS, a specialist in the sale of automotive parts, accessories and tires online and in French retail outlets, is using the Freshdesk Omnichannel suite with Freshsales to position customer relationship management as a strategic differentiator in reaching its growth goals. 

May 12, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, has transformed how The Princess Alexandra Hospital NHS Trust delivers essential IT services to clinical staff by using the cloud-based IT service management (ITSM) platform Freshservice®.

May 10, 2022

Freshworks Inc  (NASDAQ: FRSH), a software company empowering the people who power business, announced that KUKA, the German manufacturer of industrial robots and systems for factory automation is using the Freshworks suite of products to optimise its IT support function. KUKA has an annual revenue of 3.3 billion Euros and is one the world’s leading suppliers of intelligent automation solutions.

May 04, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by seven hours. 

May 03, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2022.

April 26, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched Freshworks CRM for e-commerce, a customer relationship management (CRM) solution with a unified customer record across conversational marketing, sales and customer support. Built for direct-to-consumer brands and digital retailers, the CRM solution empowers employees to engage their buyers directly through modern messaging channels, providing them with more personalized and delightful experiences. Freshworks CRM for e-commerce is now available directly from Freshworks and also on the Shopify App Store. 

April 26, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online. 

April 19, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announces its ‘Global Jam’ – a two-month tour of events in 25 cities across five continents – to bring together leaders in customer experience, IT, sales, marketing and operations. The Freshworks Global Jam will run from May 3 through June 16, starting in San Francisco and ending in London featuring customers like Allbirds, Cityscoot, Internetstores, Oatly, SWVL, Zalora and more.

April 13, 2022

Freshworks Inc., (NASDAQ: FRSH) a software company empowering the people who power businesses announced today that it has deepened its strategic partnership with Device42, the market leader in asset management, to give Freshservice™ customers enterprise-grade asset management for enhanced business continuity.

April 12, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced that it is hosting its Global 2022 Virtual Partner Summit, April 20-21, 2022. 

April 06, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, will announce its financial results for the first quarter ended March 31, 2022 following the close of market on Tuesday, May 3, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

March 31, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses announced the success of its strategic partnership with Tata Consultancy Services (BSE: 532540, NSE: TCS), the leading global IT services, consulting and business solutions organization. Since the partnership began two years ago, TCS and Freshworks have been making it quick and easy for businesses to delight their customers and employees, completing over 150 digital transformation projects. 

March 28, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. 

March 09, 2022

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced the launch of an enhanced partner program and the appointment of Hervé Danzelaud as vice president of Global Channel and Alliances to lead the growth of the company’s partner ecosystem. Danzelaud previously served as the head of Channels and Alliances for North America.

March 08, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced today – on International Women’s Day – the launch of its Career ReStart program in the US after a successful returnship initiative in India helped to increase gender parity in the technology sector. 

March 07, 2022

Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, announced that Supernus Pharmaceuticals, a U.S. based company that specializes in treating diseases of the central nervous system, centralized its IT operations with Freshservice™ to ultimately go to market faster.

February 23, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Southeast Asia’s leading fashion and lifestyle retailer Zalora increase agent response time and enhance personalization to its 50 million monthly online shoppers. 

February 10, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its fourth quarter and full year ended December 31, 2021.

January 06, 2022

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, will announce its financial results for the fourth quarter and full year ended December 31, 2021 following the close of market on Thursday, February 10, 2022. Freshworks will host a live audio webcast beginning at 2:00 p.m Pacific Time / 5:00 p.m. Eastern Time that same day to discuss the company’s financial results and business highlights.

December 13, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced its continued expansion across Australia and New Zealand by signing the National Rugby League as a customer. 

December 09, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, MultiChoice Group (MultiChoice), uses Freshservice® and Freshdesk® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers.

December 07, 2021

Freshworks Inc., (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has been named a Strong Performer in The Forrester Wave™: Enterprise Service Management, Q4 2021. The report notes that Freshworks has released “significant new functionality” within Freshservice® including right-sized unified incident response management with AI-enhanced alerting and on-call scheduling. 

December 02, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using Freshdesk® and Freshcaller, 7-Eleven automates and more quickly resolves queries to deliver the same in-store conveniences to their regular customers and online shoppers.

November 17, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the winners of the Freshworks Refresh App Challenge at its annual user conference Refresh. The week-long hackathon included more than 300 customers, partners, and independent developers competing for the best new application in the Freshworks Marketplace. The winners of the Refresh App Challenge join 1,200 public applications available to Freshworks’ growing community of 52,000 customers.

November 11, 2021

Freshworks Inc., (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that Neosensory, which builds non-invasive brain-machine interfaces to create new senses for the hearing impaired, uses Freshdesk® to provide their customers with an easy-to-use customer support solution to record product issues and help fix them faster for individuals who are dealing with hearing impairment issues.

November 11, 2021

Today, at its annual global customer event Refresh 2021, Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, is announcing two new customers in the UK using its IT service management and CRM solutions that highlight the increased demand for seamless student and staff experiences in the education sector. 

November 11, 2021

 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced the winners of its inaugural customer awards, at its annual user conference, Refresh. 

November 11, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today at its Refresh conference unveiled new Freshservice® capabilities that mark the company’s move deeper into the $34 billion IT Operations Management (ITOM) market1. Affordable and easy-to-use, Freshservice’s unified incident response management with AI-enhanced alerting enables any business to anticipate service disruption and minimize impact. 

November 11, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today at Refresh announced Freshstack -- a customer relationship management (CRM) suite built for the unique needs of startups that unifies customer support, sales and marketing teams. The product bundle helps startups personalize marketing to generate pipeline, deliver effortless omnichannel service and grow faster, at an affordable price point that's easy to deploy and manage.

November 02, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2021.

October 06, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Radisson Hotel Group improve IT efficiencies and increase response time within its distributed workforce, by using the IT service management (ITSM) solution Freshservice®.   

September 29, 2021

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the appointment of Jennifer Taylor, senior vice president and chief product officer at Cloudflare, and former product executive at Salesforce and Adobe, as a new independent member of the board of directors.

September 28, 2021

Freshworks Inc.(NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced Dunzo, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. 

September 24, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced the closing of its initial public offering of 31,350,000 shares of Class A common stock including the full exercise by the underwriters of their option to purchase 2,850,000 shares of Class A common stock at a price to the public of $36.00 per share. The shares are listed for trading on the Nasdaq Global Select Market under the symbol “FRSH.”

September 21, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced the pricing of its initial public offering of 28,500,000 shares of Class A common stock at a price to the public of $36.00 per share.  

September 03, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, was named the only Challenger in the 2021 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Tools among 11 vendors.

August 27, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced that it publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of its Class A common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.

August 27, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today announced that it publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission relating to a proposed initial public offering of its Class A common stock. The number of shares to be offered and the price range for the proposed offering have not yet been determined. Freshworks intends to list its Class A common stock on the Nasdaq Global Select Market under the ticker symbol “FRSH”.

August 19, 2021

Freshworks Inc., a leading software company empowering businesses to help delight their customers and employees, announced Adam Gilchrist as the keynote speaker for RE:SOLVE, a digital CX (Customer Experience) summit that premieres on 26th August, 2021. The multiple world-cup winning cricketer, and  ESPN's 'most exhilarating cricketer of the modern age' will explain to the business world his record breaking strategies and abilities that have delighted his fans. 

August 18, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today unveiled survey findings that reveal the complexity and contradiction of consumer expectations. With just 14% of customers expecting to be wowed by brands today, the survey findings underscore a major opportunity for companies to exceed expectations in delighting their customers. A majority (77%) of consumers are willing to exchange information for a more personalized, faster and values-driven experience.

August 16, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of former NetSuite CEO  Zach Nelson, as a new independent member of the board of directors. Mr. Nelson is a pioneer in the enterprise SaaS industry having held leadership positions at Oracle, Sun Microsystems, McAfee, and Netsuite.

August 10, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, has been named to the Forbes 2021 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

August 09, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of Pam Sergeeff as Chief Legal Officer and General Counsel reporting to CEO and Founder Girish Mathrubootham.  Sergeef will lead the company’s worldwide legal organization, responsible for corporate strategy,  governance, product compliance, data protection, privacy, and intellectual property. 

August 04, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer Parcelhub, a UK-based delivery management and proactive tracking support company, has been helping UK retailers fulfil online orders throughout the pandemic thanks to its use of Freshworks’ customer support software, Freshdesk.

July 21, 2021

Pink Elephant EMEA, a global IT Service Management specialist, has today announced a partnership with Freshworks Inc., a leading software company empowering businesses to delight their customers and employees. The partnership will enablePink Elephant EMEA and Freshworks to provide their IT Service Management (ITSM) know-how and deliver the intuitive consumer-grade user experience employees now expect.

July 15, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the results of a recent survey with IDG on the state of IT Service Management (ITSM) and IT Operations Management (ITOM). The survey overall showed that Artificial Intelligence (AI) technology has hit the mainstream, as 93% of businesses are currently exploring or deploying some level of AI in ITSM. 

June 24, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced it has again been recognized as the only company named a Visionary, among 16 vendors, in the 2021 Gartner Magic Quadrant for Customer Relationship Management (CRM) Customer Engagement Center (CEC). Freshworks’ Freshdesk was recognized for its ability to execute and completeness of vision. 

June 14, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced research revealing the new shape of the global consumer after an unprecedented pandemic that spotlights a revival of Main Street businesses amid rapid adoption of digital tools. The study of 10,500 global consumers, conducted in partnership with Dynata, found that 41% of consumers were inspired to support local businesses during the pandemic and 94% plan to continue, revealing a major shift in the global economy. 

May 26, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the expansion of its board of directors with the addition of Roxanne S. Austin, who was elected independent director. 

May 04, 2021

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, has announced the appointment of SaaS industry veteran, John Crossan, as its Vice President & General Manager of Europe. Crossan brings over 20 years of experience in the sector to Freshworks and is tasked with leading the company’s rapid growth across Europe. 

March 23, 2021

Freshworks Inc., the intelligent customer engagement software company, announced the appointment of veteran Software as a Service (SaaS) visionary Stacey Epstein as Chief Marketing Officer (CMO). Epstein brings over 25 years of industry experience, fueling startups to high-growth multi-billion dollar companies. Epstein will play a pivotal role in Freshworks’ next phase of growth, leading global marketing strategy for the company. This news comes on the heels of the company recently surpassing $300 million in ARR.

February 16, 2021

 Freshworks, Inc., the intelligent customer engagement software company, today announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue milestone. 

November 19, 2020

Freshworks Inc., the customer and employee engagement software company, was recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm and cloud investor, with data specifically provided by Glassdoor*, the worldwide leader on insights about jobs and companies. The list highlights the top 25 privately-held B2B cloud-computing companies ranked according to employee satisfaction shared on Glassdoor during the first six months of the pandemic.

October 27, 2020

Freshworks Inc., the customer and employee engagement software company, today unveiled Freshworks CRM, uniting sales and marketing teams with out-of-the-box capabilities for an unsurpassed and unified 360-degree view of the customer to deliver better experiences and more profitable outcomes. The Freshworks CRM solution is built on Freshworks Neo, a new and fundamental reimagining of the platform experience, which unifies data on an embedded customer data platform for personalized customer engagement, improved lead conversion and sales growth. Neo eliminates the reliance on unwieldy tools and complex multi-stack point solutions that result in data silos that limit artificial intelligence (AI) and machine learning’s (ML) usefulness. With Neo, businesses can quickly and easily extend and craft custom environments, with simple clicks not code, to better serve their customers and prospects. 

October 20, 2020

Freshworks Inc., the customer engagement software company, today announced the appointment of tech veteran José Morales as chief revenue officer. Morales most recently served as Atlassian Corporation Plc’s head of global field operations and specializes in driving revenue for high-velocity and hyper-growth companies. He will be instrumental as Freshworks continues its impressive growth trajectory — closing out its strongest net ARR quarter in company history. Morales will lead the Freshworks’ 1,000+ person sales and go-to-market organization and will report to Freshworks founder and CEO Girish Mathrubootham. Morales is the latest addition to the senior executive team which includes the recent C-level appointments of Chief Financial Officer Tyler Sloat (from Zuora, Inc.), Chief Customer Officer Pradeep Rathinam (from AnsweriQ Inc. and Microsoft Corporation) and Chief Product Officer Prakash Ramamurthy (from Oracle Corporation). 

October 12, 2020

Freshworks Inc., the customer engagement software company, announced its Freshservice offering was included in the 2020 Gartner Magic Quadrant for IT Service Management Tools, with Gartner recognizing the company for its completeness of vision and ability to execute. In 2020 Gartner also recognized Freshworks for its Freshsales offering in the Magic Quadrant for CRM Lead Management and  the Magic Quadrant for Sales Force Automation and for its Freshdesk offering in the Magic Quadrant for the CRM Customer Engagement Center, where it was named a Visionary , which means an inclusion across four Gartner Magic Quadrants in a single year. The inclusion in this fourth analyst based research comes on the heels of Freshworks recognition in Gartner’s research based on their user-generated content. Freshworks was recognized in three Gartner ‘Voice of the Customer’ reports in 2019 for CRM Customer Engagement Center, Sales Force Automation and IT Service Management Tool, the latter which aggregated the findings across hundreds of customer reviews. To read the entire Magic Quadrant for IT Service Management Tools report click here.

October 06, 2020

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer ITV, a major broadcaster in the UK relied on Freshworks’ IT service desk software, Freshservice to quickly adapt to the rising pressure on IT due to COVID-19. Providing support during live programming means there’s no room for error and remote working took on a new and sudden importance. The ITV IT crew required the right equipment in the right place at a moment’s notice to support ITV Daytime’s 7.5 hrs of live weekday programming and production schedule. Freshservice searchable tickets and asset management capabilities which enabled the Broadcast Support team to shave two hours off their average response time while increasing their ticket resolution rate to 98%. 

September 16, 2020

 Freshworks Inc., the customer engagement software company, today announced it ranked number 16 on the Forbes 2020 Cloud 100, alongside other industry visionaries like Snowflake Inc., Stripe, Inc. and Asana, Inc. This marks the fourth consecutive year Freshworks has been recognized on this definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures. 

August 26, 2020

Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that its customer Manchester Football Association (Manchester FA), the governing body for association football in Manchester, saw customer service tickets increase by 66% from March to May 2020, with lots of its customers concerned about the 2019/20 season ending prematurely. Thanks to its use of Freshworks’ customer support software, Freshdesk, Manchester FA has managed to respond to all enquiries and even increase its CSAT score by 7% to 89% despite ticket numbers increasing by two-thirds, compared to the same period last year. 

August 11, 2020

​Hexaware Technologies Limited a leading global IT consulting & digital solutions provider and ​Freshworks Inc.​, a customer engagement software company, have announced a global strategic partnership where Hexaware will make use of Freshworks’ customer and employee engagement software to build digital solutions for its customers. Hexaware has been on the forefront of digital transformation and cloud revolution and Freshworks with its software has been making it easy for teams to acquire, close, and keep their customers for life. The partnership will help businesses elevate customer and employee experiences by building solutions that provide quicker response and resolution to internal and external requests. 

August 05, 2020

Freshworks Inc., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’ Freshdesk Omnichannel product, which combines  the power of customer support software with chat and telephony solutions, showed particular strength by doubling its ARR during the first half of 2020 — propelling the company further past the $200M ARR milestone announced earlier this year. During the period, Freshworks also provided access to free technology and expertise to small and midmarket/enterprise businesses to help combat the global pandemic, was listed as a CRM Watchlist winner, appointed key executive hires and entered into strategic partnerships with Tata Consultancy Services Limited and Slack Technologies, Inc. In addition, Freshworks was the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* 

July 09, 2020

Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate employee workflows. Flint co-founders Ankur Gakkhar and Abhishek Pande are leading respective Freshworks’ teams—with Gakkhar spearheading the automation and cloud management product team and Pande heading the platform and technology integration effort.

July 01, 2020

Freshworks Inc., the customer engagement software company, announced a new commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting which found Freshworks’ customer support offering, Freshdesk Omnichannel, provides a three-year return on investment (ROI) of 462% for midmarket customers. The study shows that Freshdesk Omnichannel meets the needs of increasingly demanding companies, which require solutions that are both easy to roll out and provide an immediate return, with a payback in less than three months on average. Freshdesk Omnichannel midmarket customers achieve extensive value by reducing handling time per ticket, automating processes to deflect tickets to self-service, and improving agent workflow to provide superior customer service and experiences that create customers for life.

June 17, 2020

Freshworks Inc., the customer engagement software company,  announced a strategic partnership with Tata Consultancy Services (TCS) a leading global IT services, consulting and business solutions organization, to jointly build and market new age marketing, sales, support, customer success, and ITSM solutions on top of Freshworks cloud software to elevate end-user and employee experiences.

June 10, 2020

Freshworks Inc., the customer engagement software company, announced it is the only company named a Visionary in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.* Freshworks was evaluated for its cloud-based omnichannel customer support software, Freshdesk Omnichannel. This comes on the heels of Gartner evaluating multiple products across Freshworks’ portfolio for Magic Quadrants including the CRM, SFA and ITSM categories. To read a copy of the entire 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report, click here.

May 04, 2020

Freshworks Inc., the customer engagement software company, announced the appointment of SaaS veteran Tyler Sloat as Chief Financial Officer.  The executive appointment comes on the heels of the company surpassing $200 million in annual recurring revenue, doubling in the past 18 months. Sloat is charged with maintaining sustainable growth across its customer segments, overseeing all accounting, finance, legal and IT functions.

April 29, 2020

Freshworks Inc., the customer engagement software company, announced the integration of its customer support and engagement software Freshdesk with Slack, the leading channels-based messaging platform which counts over 12 million active daily users performing over five billion actions every week. This first-to-market customer support integration extends Freshworks’ omnichannel experience that allows teams and customers to collaborate and communicate via a platform they love to best support customers.

March 10, 2020

Freshworks Inc., the customer engagement software company, today announced the appointment of Prakash Ramamurthy, a veteran technology executive with extensive experience building and operating enterprise cloud services, as chief product officer. Ramamurthy’s appointment is pivotal as Freshworks expands the capabilities delivered on its AI-powered Customer for Life platform, which enables mid-size and large businesses to court, close and keep customers for life. In his role, Ramamurthy is responsible for Freshworks’ overall product vision and strategy, development and GTM efforts. He reports to Freshworks founder and CEO Girish Mathrubootham.

February 26, 2020

Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ’s unique ML models leverage AI algorithms against millions of customer interactions to generate automated self-service Q&As and improve next-step escalations.

February 04, 2020

Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales opportunities. Businesses can also quickly understand the health of customer accounts and determine effective next actions that increase the lifetime value of the relationship.

November 27, 2019

Freshworks Inc., the customer engagement software company, announced the opening of its third Indian office, located in Hyderabad. The office opening follows the company’s signing of series H funding of $150 million USD led by Sequoia Capital, CapitalG and Accel. The company whose roots were established in Chennai, now has twelve global offices including major technical and sales operations in Chennai, Bengaluru, and now Hyderabad.

November 19, 2019

● Half (49%) of CRM users can't concretely identify specific ways AI enhances their company’s CRM.

November 13, 2019

Freshworks Inc., the customer engagement software company, announced today the signing of definitive agreements for a $150 million series H round of funding at a post-financing valuation of $3.5 billion. The round was led by existing investors Sequoia Capital, CapitalG, and Freshworks’ first investor, Accel. The capital will be used to further Freshworks’ worldwide expansion as well as accelerate investment in its integrated SaaS platform. As part of this effort, Freshworks also announced its Customer-for-Life Cloud, which establishes a common data platform across all of the company’s customer engagement products to unify important customer information from marketing, sales, support and customer success to enhance the never-ending customer journey. The financing is expected to close by year-end and is subject to customary closing conditions, including U.S. antitrust regulatory clearance.

October 30, 2019

Freshworks Inc., the customer engagement software company, announced today the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11 offices across the globe backed by a team of over 2,500 employees. 

September 16, 2019

Freshworks Inc., the customer engagement software company, announced that, for the third consecutive year, the company has been named to the Forbes Cloud 100. This is the definitive list of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Partners. Freshworks first appeared on the list in 2017 at No. 95, was ranked No. 60 in 2018, and moved up to No. 40 this year. 

September 10, 2019

Freshworks Inc., the customer engagement software company, announced that it is the only new company added to the 2019 Gartner Magic Quadrant for IT Service Management Tools* for Freshservice. In addition to this latest inclusion, in 2019 Gartner has also recognized Freshworks in the Magic Quadrant for Sales Force Automation for Freshsales**, and in the Magic Quadrant for CRM Customer Engagement Center for Freshdesk***. To read the entire Magic Quadrant for IT Service Management Tools report click here.

September 05, 2019

Freshworks Inc., the customer engagement software company, announced research results showing that U.S. sales and service agents waste a combined 516 million hours a year trying to navigate the software they are forced to use. The wasted hours searching for information, clicking through confusing menus, working around glitches and missing functionality represent a whopping $8.3 billion in lost productivity every year. 

September 05, 2019

Freshworks Inc., the customer engagement software company, has published a new, beautifully crafted book that articulates the emerging democratic design movement in India. “Indian Democratic Design,” showcasing both the design principles and the Indian companies that have embraced them, was unveiled today at Refresh 19, Freshworks’ annual user conference in Las Vegas. 

August 20, 2019

Freshworks Inc., the customer engagement software company, announced today that it has registered 61% year-over-year billings growth in Q2 2019, driven by considerable momentum in multiple areas.

August 01, 2019

Freshworks Inc., the customer engagement software company, announced today that legendary basketball player, entrepreneur and investor Shaquille O’Neal will headline the company’s global user conference Refresh 19, to be held Sept. 4-5, 2019 at Aria Resort & Casino in Las Vegas. Joined by IKEA’s visionary former head of design, Marcus Engman, as the event’s marquee keynotes, O’Neal promises to be as insightful as he is entertaining. “Shaq” will dive deeper into some of his learnings about business, life and sports – also known as “Shaq-isms.”

July 17, 2019

Freshworks Inc., a global innovator in customer engagement software, announced today that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation.* Freshsales, its cloud-based sales CRM software, was also recognized in the report. 

July 15, 2019

Freshworks Inc., a global innovator in customer engagement software, in association with Feeding India, an award-winning non-profit organisation working towards solving the challenges of food waste, hunger and malnutrition, today took to the world stage to highlight India’s hunger plight. Freshworks flew a blimp over Lord’s Cricket Ground during the Cricket World Cup final to share its passion for cricket while raising awareness of the hunger problem back home. Freshworks will kickstart the partnership with an initial donation that provides over 100,000 meals for children through Feeding India.

July 02, 2019

Freshworks Inc, a global leader in customer engagement software, today announced that it has expanded the number of products hosted on its Sydney data centre, to include CRM solution, Freshsales, chat software, Freshchat, and call centre option, Freshcaller. Launched in January last year, the Sydney data centre already hosts the enormously popular Freshdesk and Freshservice products. For customers in the region, local hosting provides additional security, faster data transfers, and lower latencies, which are critical for many Australian-based enterprises.

June 26, 2019

Vonage (NYSE: VG), a global business cloud communications leader, has announced a partnership with Freshworks Inc,  a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger.

June 11, 2019

Freshworks Inc, a global innovator in customer engagement software and MercadoLibre, Inc (NASDAQ:MELI), Latin American homegrown e-commerce company catering to 267 million registered users today announced the launch of Freshdesk app for MercadoLibre sellers.

June 11, 2019

Freshworks Inc., a global innovator in customer engagement software, announced today that its Freshdesk software has been designated as Customers’ Choice  in the inaugural publication of Gartner Peer Insights ‘Voice of the Customer’: CRM Customer Engagement Center Market. The company was placed in the Customer Choice zone, based on vetted end-user reviews of several software vendors on the Gartner peer review website gathered during 2018.

June 06, 2019

OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks,  a global innovator in customer engagement software. As a strategic partner to expand in Japan, Orangeone will be offering Freshworks’ suite of products including Freshdesk, the award winning helpdesk software, and an integrated ‘Freshworks 360’ solution. The partnership will come into effect on June 6, 2019.

May 30, 2019

Freshworks, a global leader in customer engagement software, today announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient.

May 27, 2019

Professional Provident Society (PPS), the South Africa-based specialized insurance services leader, has aligned its Information Technology teams with Freshworks, a leading customer engagement software provider. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure that all teams work towards a quick and effective resolution to its IT services.

May 21, 2019

Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero’s AI/ML-powered technology, the Freshworks platform puts actionable data in the hands of customer success professionals. This helps companies more easily predict and prevent customer churn, increase account expansion and manage more customers with fewer resources.

May 03, 2019

Solvemate App (www.solvemate.com) is available on the Freshworks Marketplace. Solvemate is a SaaS platform for customer service automation. The software automates customer service by integrating with the existing Freshworks CRM software. In less than 18 seconds, Solvemate's AI agent quickly resolves the majority of requests by actively guiding the customer to the right answer. If a human agent is needed, the customer is efficiently routed to the right person.

May 02, 2019

Freshworks, the leading innovator of cloud-based customer engagement software, has expanded its operations in Australia with the opening of its office in Melbourne. This is the company’s second office in the ANZ region, after Sydney, in a span of three years. The Melbourne office is a result of soaring local growth, with annual recurring revenues increasing by 5X, since the inauguration of the Sydney office in September 2015.

April 24, 2019

Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Embodying the core concept of Freshworks’ brand promise of delivering “Customer-for-Life Software”, Freddy, Freshworks’ powerful AI engine, now leverages real-time behavioral data gathered by the Freshworks suite to predict which customers are most likely to close, reformulate common FAQs via chat or voice to serve customers better, or engage with users who might churn.

April 17, 2019

Freshworks, a global innovator in customer engagement software, today announced the addition of John Terry as the keynote speaker at its global user conference Refresh 19 London, to be held on April 24-25, 2019, at Tobacco Dock in London. Terry, along with Freshworks founder and CEO Girish Mathrubootham, will headline the event and discuss how effective leadership empowers employees and drives customer success. 

April 16, 2019

Freshworks, a global leader in customer engagement software, has integrated its customer engagement suite with the WhatsApp Business solution to offer on-the-go conversational support via WhatsApp. Over 1.5 billion people from 180 countries use WhatsApp to stay in touch with friends, family and businesses, anytime and anywhere.

April 15, 2019

Freshworks, a global innovator in customer engagement software, today announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin.

March 19, 2019

Freshworks, a leading provider of cloud-based business software, announced its expansion into the ASEAN market with support from the Singapore Economic Development Board (EDB). By opening its first regional hub for the ASEAN market, Freshworks aims to expand adoption of its customer engagement suite and increase its network of partner resources to meet accelerating customer demand in the region. Ranked second among global economies in the ease of doing business by the World Bank, Singapore’s rapid urbanization and digitization are driving demand for customer engagement solutions across sectors.

February 22, 2019

Freshworks, a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps them respond to those inquiries more efficiently.

January 28, 2019

Renmoney, one of Nigeria’s leading fintech companies, has deployed Freshworks customer engagement software to set up an integrated support and CRM system. Renmoney provides convenient loans, savings and fixed deposit products to Nigerians.

January 24, 2019

Freshworks, the leading provider of cloud-based customer engagement software, has reimagined B2C (business-to-consumer) messaging with Proximity. The new suite of updates to the modern messaging software Freshchat will enable businesses to build better relationships with prospects and customers by combining the power of text, audio, video and social messaging.

November 16, 2018

Freshworks, a global leader in customer engagement software, has partnered with Pitney Bowes (NYSE:PBI), a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro ® C-series device. Pitney Bowes will leverage Freddy, Freshworks’ AI technology to empower users with more effective support through chat interactions. This will be Freddy’s first hardware integration, within a month of its global launch.

November 15, 2018

Freshworks, a global leader in customer engagement software, has bolstered its top management with the appointments of Prasad Ramakrishnan as chief information officer and Shivanath Somanathan as chief information security officer. These appointments are the latest of several top leadership hires by the SaaS leader.

October 12, 2018

Freshworks a global leader in customer engagement software, has announced the launch of “Freddy”, an “Omnibot” AI engine that enhances the sales, support and marketing capabilities for businesses of all sizes. Announced at Refresh-18 – Freshworks’ inaugural customer conference – Freddy leverages Google AI technology Google Assistant to help businesses resolve customer issues more effectively and efficiently through a mix of human and machine-based voice interactions.

September 25, 2018

Freshworks, the global leader in customer engagement software, is making its presence felt in San Francisco during Salesforce’s annual event Dreamforce 2018.

September 20, 2018

Freshworks, the global leader in customer engagement cloud software, has announced a second office in India. Located on the Old Madras Road in Bangalore, the office is expected to be operational by mid-September 2018. The company has also hired Suman Gopalan as its CHRO (Chief Human Resource Officer) to lead talent strategy.

September 19, 2018

Freshworks, the leading provider of cloud-based customer engagement software, announced today the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Now companies can fully harness the strength of platform features such as serverless computing and scheduled events to help them quickly build and integrate apps with the Freshworks suite and extend the capabilities of Freshworks products.

September 12, 2018

Freshworks, a global leader in customer engagement software, announced today the appointment of veteran Software as a Service (SaaS) executive David Thompson as chief marketing officer. As one of his first initiatives, Thompson has launched an aggressive brand advertising campaign that positions Freshworks as the smart, friendly alternative in a bloated SaaS market.

September 06, 2018

Freshworks, a global leader in customer engagement cloud software has launched Freshping, a free real-time website monitoring tool based on the recently acquired Insping. Freshping can be easily set up to monitor websites and send downtime notifications in real time via Freshworks’ customer engagement platform as well as traditional channels such as email and SMS.

August 27, 2018

Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals

July 31, 2018

Freshworks, a global leader in customer engagement software, announced today it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as its chief financial officer. The latest round of funding is co-led by Accel and Sequoia, with participation from CapitalG, bringing Freshworks’ total amount of capital raised to $250 million. The cash infusion will be used to further expand Freshworks’ worldwide expansion as well as continued investment in its integrated SaaS platform.

June 25, 2018

Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.

May 23, 2018

Freshworks, a leading provider of cloud-based business software, recently announced its expansion into the African market. Freshworks plans to substantially increase its commitment with specific investments in marketing, sales and partner resources to better serve its customers in the region.

May 16, 2018

Freshworks, the leading provider of cloud-based business software, has won the Collaboration Solution of the Year award for its cloud-based helpdesk product, Freshdesk - as announced at the UK Cloud Awards, which took place on Wednesday 16th May 2018.

May 09, 2018

Freshdesk, the leading cloud-based customer engagement software from Freshworks, today announced that it will be opening a new data centre in Mumbai, India. The Chennai-based company said that the data centre would provide additional security for its Indian customers.

May 08, 2018

Freshworks, the leading provider of cloud-based business software, announced today that it is ‘taking over Vegas’ during the Knowledge18 Conference being held by competitor ServiceNow. This event is at The Venetian Resort Hotel in Las Vegas from May 7^th to 10^th. Freshworks is engaging in multiple promotional efforts in Vegas during the three-day event. Freshworks’ goal is to raise awareness for its solution Freshservice, a cloud-based IT service desk and IT service management (ITSM) solution built to help teams deliver exceptional support.

May 01, 2018

Freshworks, the leading provider of cloud-based business software, today announced an integration between its IT service desk product, Freshservice, and Workplace, Facebook’s enterprise collaboration platform.

March 22, 2018

Freshworks, the leading provider of cloud-based business software, has won the Best Implementation of an IT Service Management (ITSM) Solution award as a result of its collaboration with Descartes, a global leader in logistics technology. The award was won for Descartes’ implementation of Freshservice and was announced at the Service Desk Institute Awards dinner, which took place on Tuesday 13th March.

February 20, 2018

Freshworks, the leading provider of cloud-based business software, today announced that the company has been named as one of the 2018 Gartner Peer Insights Customers’ Choice for IT Service Management Tools. This is based on end user reviews of their Freshservice IT Service Management (ITSM) platform on the Gartner peer review website gathered during 2017.

January 17, 2018

Freshworks, the leading provider of cloud-based business software, today announced the findings of a research project by the Service Desk Institute (SDI). Produced in partnership with Freshworks and membership association UCISA, the View from the Frontline: University Edition research report by SDI finds that nearly 80 percent of university IT teams will see an increased focus on customer experience over the next twelve months. Automation, self-service and self-help functions are high priorities for Universities to invest in, and these technologies are getting adopted faster than the overall market.

November 28, 2017

Freshworks, the leading provider of cloud-based business software, announced today that, Freshsales, their award-winning CRM software has been identified as one of the top 10 free CRM software on G2 Crowd. This is based on the product’s high levels of customer satisfaction and likeliness to recommend ratings from real G2 Crowd users.

November 16, 2017

Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software.

November 13, 2017

Freshworks Inc., the leading provider of cloud-based business software, today announced Mint, the most substantial architectural and visual update to its popular customer support software, Freshdesk, to-date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

September 18, 2017

Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales.

September 07, 2017

Freshworks, the leading provider of cloud-based business software, today announced the launch of Intelligent Workflows, a marquee feature in Freshsales, their successful CRM product that was launched a year ago. The new feature provides a simple point-and-click interface to help set up and run virtually any sales process through a series of workflow automations. Freshsales CRM has garnered a loyal user base of over 7000 customers in just over a year since launch by virtue of its powerful yet user-friendly features, simple and highly intuitive UI, and its ability to scale with growing sales teams. Features like AI-based lead scoring, built-in phone and email, visual sales pipeline, activity capture and powerful reporting have helped businesses scale and optimize their sales processes. With the new Intelligent Workflows update, Freshsales has added another formidable feature in its arsenal to take on larger, established incumbents in the sales CRM space.

August 28, 2017

Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites. This is the ninth acquisition made by Freshworks over the last two years and will help the company focus on building marketing solutions for businesses of all sizes.

August 17, 2017

Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshteam, a recruitment management software that empowers businesses to efficiently organize their talent acquisition function, engage with candidates, and better align the human resources organization to business goals. Freshteam’s flexible hiring workflows and intuitive design make it a great fit for businesses of all sizes.

August 16, 2017

Freshworks, the leading provider of cloud-based business software, today announced the integration of Freshsales CRM with Zapier, a popular integration-platform-as-a-service (iPaaS) that allows business users to integrate more than 750 apps, including popular apps such as Slack, Typeform, Google Sheets, Autopilot, and Quickbooks with no developer effort required, thereby eliminating tedious and time-consuming tasks to facilitate flow of information.

August 10, 2017

Freshworks, the leading provider of cloud-based business software, today announced the appointment of Sidharth Malik to the newly created position of Chief Revenue Officer. In this role, Malik will focus on accelerating revenue growth and will lead all the global go-to-market teams at Freshworks.

July 20, 2017

Freshworks, the leading provider of cloud-based business software, today announced the acquisition of Joe Hukum, a platform that enables businesses to build their own chatbots based on logical workflows. This acquisition marks Freshworks’ eighth in just under two years, as it further bolsters capabilities to strengthen its business software suite. Freshworks had earlier acquired Chatimity and Frilp, key acquisitions that are enhancing natural language programming (NLP) based Artificial Intelligence capabilities, while Joe Hukum’s decision tree based frameworks complete key capabilities to launch chatbot-powered solutions.

July 11, 2017

Freshworks is named to the Forbes 2017 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world, published by Forbes in collaboration with Bessemer Venture Partners. Freshworks will be celebrated tonight in San Francisco at The Cloud 100 Celebration, an exclusive event hosted by Bessemer Venture Partners, Forbes and Salesforce Ventures. The celebration is attended by the CEsentence: Os of the public cloud companies and the CEOs named to The Cloud 100 and The 20 Rising Stars lists.

June 07, 2017

Today Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software. Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees.

May 24, 2017

Freshdesk, the leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center*. One year after its debut in the Magic Quadrant for CRM Customer Engagement Center Freshdesk has improved its position.

May 10, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, announced that Western Sussex Hospitals has implemented cloud-based IT Service Management platform Freshservice to provide support and self-service functionality to more than 6,500 users at the Trust. Post go-live with Freshservice, Western Sussex Hospitals has seen an organisation-wide improvement in productivity thanks to increased self-service use, better IT service delivery and support processes, and greater customer satisfaction. The change in tool is also predicted to result in a significant cost saving over the next five years.

March 28, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product.

March 14, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced that they are partnering with Rolo, the most advanced contact management and communication app to create Rolodesk, a mobile-first customer support solution for startups and SMBs.

February 22, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced the launch of the Freshdesk Marketplace (http://apps.freshdesk.com). Freshdesk’s suite of products have always been built with the customer in mind. Each of our products enable businesses to hit the ground running, adding value from day one. The Marketplace is a big step in that direction which makes it beautifully simple for customers to discover and install apps and help maximize the capabilities of their helpdesk.

February 15, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced the opening of a new European data center in Frankfurt, Germany. The Frankfurt data center will backup data in Germany, adding an extra level of security as Freshdesk's customer base continues to grow within Europe.

February 09, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, announced today that its service desk software solution, Freshservice, has been ranked the best software for mid-market IT teams, according to G2 Crowd user reviews. The list which includes the top 16 software products for IT teams is based on reviews from January 1, 2016, through December 31, 2016. The ranked products received a minimum of ten reviews and five responses for each of the three satisfaction-related questions – ease of use, quality of support and meets requirements. In addition to this, Freshservice has also been ranked the highest in overall usability ratings in the G2 Crowd Winter 2017 Service Desk Usability Index Report. Freshservice secured the highest score of 8.78 out of 10 for its overall usability, among the 21 service desk tools evaluated.

February 01, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced that it has been named as a winner on the 2017 CRM Watchlist. Freshdesk is one of four new winners to make the list, an award that measures not just company and product success but also industry impact. Those selected as winners excelled in 2016 and are expected to continue on a positive trajectory in the future.

January 04, 2017

Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Pipemonk, the data integration platform that allows companies to synchronize and move data amongst multiple cloud apps quickly and easily. This acquisition, Freshdesk’s seventh in the last 16 months, is part of the overall strategy to create an ecosystem of interlinked Freshdesk and third-party products for businesses.

November 04, 2016

Freshdesk, the leading provider of cloud-based customer engagement software, today announced a $55 Million Series F funding round led by new investor, Sequoia Capital India with the return of existing investor, Accel.

October 18, 2016

Freshdesk, the leading provider of cloud-based customer engagement software, today announced the acquisition of Chatimity, a social chat platform that developed artificial intelligence (AI) and chatbot technology. Chatimity was built to enable user interactions and improve engagement for its three million users. The acquisition is the sixth in just over a year as Freshdesk looks to enhance product development and capabilities within the chat platform and beyond.

September 15, 2016

Freshdesk, the leading cloud-based customer engagement software provider, today announced that their ITSM product, Freshservice is now used by 10,000 happy customers across the globe. Freshservice has doubled its customer base in just nine months, bringing on key customers including SolarCity, Fitbit, Dollar Shave Club, AT&T and Veeva Systems.

August 10, 2016

Freshdesk, the leading cloud-based customer engagement software provider, has named S.T.S. Prasad as Senior Vice President of Engineering. This appointment is the latest in a series of strategic hires by Freshdesk that strengthens the company's leadership team and positions Freshdesk for continued success. In his new role, Prasad will be responsible for accelerating technology development and overseeing infrastructure enhancements to support Freshdesk’s growing customer base and aggressive product roadmap.

July 27, 2016

GetApp, the largest cloud-based business applications marketplace, named Freshdesk’s cloud-based customer service software, as a category leader in their quarterly Top 25 Software Solutions report. Freshdesk is ranked second and third respectively in the ‘Help Desk & Ticketing’ and ‘Customers Service’ categories.

June 22, 2016

Freshdesk, a leading cloud-based customer engagement software provider, today announced the launch of Freshsales, a customer relationship management (CRM) solution and sales system designed for sales reps working in high-velocity environments. These sales teams require multiple integrated systems to do their jobs effectively: lead, deal, and account management; email and phone integration; user behavior tracking; lead scoring; a visual sales pipeline; and reporting. Freshsales is the only CRM on the market to offer all of these key capabilities with the ease of use that Freshdesk customers have come to expect.

June 20, 2016

Freshdesk, Inc. has partnered with DocuSign, Inc. (DocuSign®) to integrate e-Signature solutions into Freshservice, its Service Management solution, to help IT, sales, legal, and HR teams to manage contract approval processes through their existing service desk. This integration enables contract management and e-Signatures from within the service desk.

May 30, 2016

Freshdesk, the leading provider of cloud-based customer support software, today announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.

May 10, 2016

Freshdesk, a leading provider of cloud-based customer support software, today announced it has been recognized by Gartner, Inc. in the Magic Quadrant for CRM Customer Engagement Center. This marks the first year Freshdesk is included in the Magic Quadrant. Freshdesk is Gartner’s only new addition to the Customer Engagement Center Magic Quadrant this year.

May 05, 2016

Freshdesk, a global provider of cloud-based customer support software, announced today that its service desk software solution, Freshservice, has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Service Desk Software Grid and has been named a High Performer for its overall ease of use, quality of support, and strong market presence, among the 48 service desk tools evaluated.

April 13, 2016

Freshdesk, the fastest growing cloud-based customer service software provider, announced today the acquisition of Airwoot, a startup that uses machine learning to help brands deliver high-speed customer service on social media. Airwoot is the company’s fifth acquisition in the past 12 months and aims to deepen Freshdesk’s social support capabilities.

March 14, 2016

Freshdesk, the global leader in cloud-based customer support software, announced today it has surpassed 5000 customers in Australia, more than doubling its local customer base within 10 months of establishing a local office in Sydney.

February 24, 2016

Freshdesk, the global leader in cloud-based customer support software, today announced the launch of Hotline.io, an in-app, real-time messaging service, to help mobile-first businesses provide the real-time support their customers require.

February 23, 2016

Freshdesk, the global leader in cloud-based customer support software, announced today the appointment of two sales executives to the company. Bobby Jaffari joins as Vice President of Sales, Freshdesk North America and Arun Mani joins as Managing Director, Freshdesk Continental Europe. The company has experienced tremendous growth in the midmarket segment of its business in recent years. The new hires bring experience leading successful high-growth SaaS sales organizations and will be focused on scaling Freshdesk’s midmarket business in North America and Europe.

February 22, 2016

Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents. With the acquisition of Framebench, support agents can interact with their customers and internal product teams by collaborating on the same file. For example, when the customer sends a screenshot, the agent can now make quick annotations and interact with the product team and even the customer without ever leaving the ticket. Agents can use this visual communication platform in real-time while working on knowledge base articles, images or even tutorial videos.

January 26, 2016

Today Freshdesk, the leading provider of SaaS customer support software, unveiled its integration with Intuit’s QuickBooks platform to bring customers’ billing and invoicing history to the forefront of each customer interaction. Support agents can now access more information about each customer from the support portal, while tracking time spent on customer tickets for billing purposes.

December 16, 2015

Freshdesk, the global leader in cloud-based customer support software, today announced its acquisition of Konotor, a mobile first user engagement platform. The acquisition accelerates Freshdesk’s mission to deliver exceptional omnichannel customer service and comes on the heels of acquiring video chat and co-browsing platform 1CLICK and social recommendation app Frilp.

December 08, 2015

Freshdesk, the world's leading provider of cloud based customer support software, announced today that they are partnering with Redington India for distribution of their SaaS products in view of the fast growing local demand for their software.

October 20, 2015

Freshdesk, the leading provider of cloud-based customer support software, has named Nishant Rao, LinkedIn India managing director, as its chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations.

October 06, 2015

Freshdesk, the global leader in cloud-based customer support software, announced today it is “all-in” with the Amazon Web Services (AWS) Cloud. As an "all-in" software provider, Freshdesk has chosen AWS as the core infrastructure platform that supports its SaaS solutions.

October 02, 2015

Freshdesk, the global leader in cloud-based customer support software, announced today its acquisition of Frilp, the social recommendation platform that connects users with each other and allows them to recommend products and services. With this acquisition, Freshdesk gains a peer-to-peer communication platform and recommendation engine which will enable customers to reach out to businesses and other customers

August 26, 2015

Today, Freshdesk, the leading provider of SaaS customer support software, unveiled its new integration for Xero, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.

August 18, 2015

Freshdesk, the world’s leading provider of SaaS customer support software, announced today the acquisition of live video chat and co-browsing platform 1CLICK.io. The acquisition will deepen Freshdesk’s real-time chat support capabilities. It will enhance customer support teams’ abilities to provide service through the platforms and channels their customers prefer, including mobile, with integrated HD quality video and voice chat services.

June 17, 2015

Freshservice, the online ITIL Service Desk from Freshdesk, has just launched an integration with Box to make it easy for IT administrators to access content from the cloud for technical support.

April 20, 2015

Freshdesk, the world’s leading provider of SaaS customer support software, today announced a new $50 million round of financing led by Tiger Global, and joined by Accel Partners and Google Capital. The new round of funding will help the company further invest in its products and scale to meet fast-growing demand for its Freshdesk and Freshservice support platforms.

March 24, 2015

Freshservice, the online IT service desk software from Freshdesk, has launched its integration with Bomgar to help service desk agents troubleshoot devices quicker by allowing them to control a customer’s device directly from their desks. The new feature will help reduce the number of support interactions by facilitating clearer communication between technicians and users

March 24, 2015

Freshdesk, Inc., a leading provider of customer support software in the SaaS market, has announced an integration with Box to facilitate easier collaboration between customers and support teams.

January 21, 2015

Freshdesk, Inc., a leading provider of cloud-based customer support software, announced today the launch of new features for its mobile apps, making it easier for businesses to respond on Twitter to customer support issues. The new industry-leading features will dramatically improve how businesses interact with their customers over Twitter, an increasingly popular medium for registering support frustrations.

January 20, 2015

Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just launched on the Microsoft Azure Marketplace.

January 08, 2015

Although the world’s top brands have a Twitter presence, they have a long way to go when it comes to engaging customers, according to a new report from Freshdesk, a leading provider of cloud-based customer support software. An analysis of 100 companies from Interbrand’s 2014 list of top consumer brands revealed that the world’s most prominent companies only respond to 22 percent of tweets directed at their primary Twitter handles, including messages asking for help or support.

October 30, 2014

Freshservice, the cloud based ITIL Service Desk from Freshdesk, has just announced it has integrated 300+ web services with Zapier.

October 28, 2014

Freshdesk, Inc., a leading provider of cloud-based customer support software, has announced a series of new features to provide greater power and flexibility for businesses with remote and geographically diverse customer support teams.

October 21, 2014

Poor customer support isn’t just bad for a company’s image – it can actually kill sales deals. That’s according to new findings released today from Freshdesk, the world’s leading customer support software in the SaaS market. The insights were culled from interviews with more than 350 sales, marketing, IT and customer support professionals attending the just completed Dreamforce 2014 Conference in San Francisco.

October 10, 2014

Freshdesk, the world’s leading customer support software in the SaaS market, today announced it has signed up its 30,000th customer in just three years since launch: Cisco.

August 19, 2014

Freshdesk, the fastest growing customer support software in the SaaS market, has announced it has joined the Amazon Web Services Advanced Technology Partner Network, and Google Enterprise’s Technology Partner Program.

June 09, 2014

Freshdesk, a cloud-based customer support software that is used by more than 20,000 businesses around the world, has just released MobiHelp, a software development kit (SDK) that enables Android developers to easily add in-app feedback and support into their applications. Mobile app publishers can now integrate MobiHelp into their apps to talk to users directly, boost ratings and drive in-app purchases.

May 30, 2014

Freshdesk, a leading provider of customer support software in the SaaS market, has just announced it has tightly integrated with Magento, WooCommerce and Shopify.

May 06, 2014

Freshservice today announced its availability for companies using Google Apps, making it the first cloud based service desk to launch in the new marketplace.

April 16, 2014

Freshdesk, a leading provider of customer support software, is launching CEO on Support - a campaign to get executives directly involved in customer support. #CEOonSupport aims to remind CEOs of the reason why they got into business in the first place: to solve people’s problems.

April 09, 2014

Freshdesk Inc., a leading provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go.

February 04, 2014

Freshdesk Inc., a leading provider of customer management software, announced that it has increased its user base by five fold last year and unveiled plans to expand the company’s U.S. operations.

January 21, 2014

Freshdesk Inc., a leading provider of customer support software, today announced its entry into the IT Service Desk market, with the launch of Freshservice, a cloud-based service desk solution for businesses to deliver awesome internal IT support.

December 22, 2013

Freshdesk, the fastest growing customer support software in the market today, launched a new Android mobile app to help support agents world over deliver faster resolutions and create happier customers.

October 30, 2013

Freshdesk today announced the launch of Freshfone, the integrated voice telephony system right inside its customer support software. Freshfone enables support teams to answer customer calls right from their workstations, forward them to other agents, and even pick up calls from their mobile phones, giving growing SMBs the ability to provide enterprise-class call centers at a fraction of the cost.

September 10, 2013

Freshdesk, heralded as one of the top technology start-ups to look out for*, has reached 10,000 customers (B2B) in just 27 months from its inception, making it the fastest growing company in the customer support software space. Born in response to a genuine need for a cost-effective yet comprehensive product, Freshdesk was built as a SaaS (Software as a Service). This allowed businesses to have a fully functional customer support software up and running instantly with no infrastructure costs. Social media integration allowed these businesses to track and respond to all conversations about their company and product across multiple dispersed channels, be it email, chat, Facebook or Twitter. The company is backed by Accel Partners and Tiger Global Management.

July 26, 2013

Web-based app builder integrates MobiHelp SDK. Including support portal into iOS apps is now as simple as clicking a checkbox.

June 12, 2013

With the importance of customer support in creating word-of-mouth and managing churn steadily growing, support managers are increasingly moving from playing a purely tactical fire-fighting role, to a larger, more strategic function. It is no longer sufficient for customer support heads to simply quote numbers; they need to be able to provide intelligent insights to sales, marketing and product management.

March 21, 2013

Today Freshdesk, the fastest growing cloud-based customer support platform, launches FreshThemes, a suite of new customization capabilities that allow companies to tailor their customer support offerings to the preferences of their customers.

February 06, 2013

Today Freshdesk, the fastest growing cloud-based customer support platform, announced the launch of a new Forever Free plan for small business and startups. With hundreds of startups and SMBs already active on its platform, including promising cloud telephony upstart Plivo, and TechCrunch Disrupt winner UberConference, Freshdesk has unveiled a new pricing tier that makes it even easier for small businesses to deliver a powerful support experience.

November 09, 2012

Today Freshdesk, the fastest growing cloud-based customer support platform, announces the debut of MobiHelp, a free mobile SDK for iOS developers. MobiHelp is designed to solve the growing problem of poor customer support within mobile applications. With over 750,000 iOS apps for users to choose from, ease of use and the ability to give real-time feedback is often the difference between viral adoption and just deleting an app.

November 02, 2012

Today Freshdesk, the fastest growing online customer support platform on the planet, announces the debut of FreshPlugs, allowing customer service teams to bring real-time consumer information from any third party applications right into their help desk. Freshdesk also brings screen sharing into customer support, with its integration with LogMeIn Rescue. With this integration, agents and consumers can see the same problem on screen simultaneously and in real time.

September 17, 2012

If your work involved spending 8 hours looking through complaints and resolving issues, you’d agree that supporting customers is not the most fun thing to do…yet!

August 08, 2012

Freshdesk, the fastest growing social customer service platform, today brings its online help desk solution to the mobile devices of thousands of support agents through FreshMobile, its new HTML5 mobile app. With this latest addition, Freshdesk brings the power of "customer support on the road" to growing businesses right from the web browser of their mobile devices. Now support teams across the globe can resolve tickets, manage their help desk and earn the love of customers instantaneously, and enjoy a seamless experience supporting customers through their work stations, tablets and mobile phones.

August 01, 2012

Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.

May 17, 2012

Today Freshdesk, the fast growing online help desk solution, announces the Freshdesk Future Fund, through which it will equip startups, sponsored by select incubators, with its cutting edge customer support solution free for three full time support agents for a whole year.